Business Processes.ppt

Business ProcessesBusiness Processes7/19/2022, * 2Business ProcessesWhat is a ProcessTypes of ProcessesExamplesProcess Improvement aprroaches: referrencing other modulesDescribe a process in which you workConsider in what way this process could improveDiscuss how this would impact the businessDiscuss how you would measure these improvementsContentTeam DiscussionBusiness Processes7/19/2022, * 3Process ImprovementWhat is a Process?Business Processes7/19/2022, * 4materials, informationpeople,machines,proceduresmaterials, informationwith added valueA Process is.Business Processes7/19/2022, * 5Customerinput provided by suppliers output delivered to customersSCCCCSSSSupplierA Chain of ActivitiesBusiness Processes7/19/2022, * 6 manufacturing distributing administering handling orders handling complaints . . .Processes of All KindsBusiness Processes7/19/2022, * 7Vertical hierarchy; Horizontal workflowCross-functional processesFunctions vs. ProcessesBusiness Processes7/19/2022, * 8ExamplesBiggest improvement opportunities.Biggest customer impact!Processes Across FunctionsBusiness Processes7/19/2022, * 9Process OrientationEvery employee within a process must understand their role in the whole processBusiness Processes7/19/2022, * 10Process StructureBusiness Processes7/19/2022, * 11.run across large parts of the organisationThe arteries of the companyBusiness Processes. Innovation to Market Demand Generation Order FulfilmentBusiness Processes7/19/2022, * 12.create conditions for business processesSupport Processes. Financial monitoring Human resources monitoring Business planning and review . . .Business Processes7/19/2022, * 13.are assemblies of work processesOften run across functionsSub-processes. Manufacturing Introducing Products Handling Complaints Handling Orders . . .Business Processes7/19/2022, * 14.transform material, or information Work processes. Operating a machine Drawing product designs Typing letters Visiting customers Running meetings . . .Business Processes7/19/2022, * 15Process ImprovementSystematic, incremental improvement of capabilitiesValueImprovementTimeDACPBusiness Processes7/19/2022, * 16ValueImprovementTimeHolding the GainDACPControl: evaluation and corrective action (ISO 9000)Maintenance: adherence to standards to ensure repeatabilityBusiness Processes7/19/2022, * 17Faster ThroughputMore Satisfied Customers Better Quality of Products/Services Fewer DelaysHigher Sales Lower CostsLess Waste & Rework Better Processes Produce.Business Processes7/19/2022, * 18Deployment between PerspectivesCustomersFinancialCompetenceProcessesValue DriversValue PropositionsPersonal CompetenciesTechnology InfrastructureClimate for Action ShareholderValueCause & Effect ChainBusiness Processes7/19/2022, * 19Characteristics of a Good Process Provides a competitive advantage Maximum use of assets Minimal delays FlexibleAdaptable to changing needs RobustMistake proofBusiness Processes7/19/2022, * 20Process Improvement categories: Continuous Improvement see Process Survey Tools Incremental Improvement see “Introduction to Process Improvement” Breakthrough Improvement: see MEDICBusiness Processes7/19/2022, * 21Team Discussion Use the process identification sheet (next slide) to describe a key process in which you work Discuss what improvements are needed, and how these would impact the business. Discuss how you would measure these improvementsBusiness Processes7/19/2022, * 22Process Identification1. Process2. Process mission3. Outputs4. Customers6. Suppliers5. Inputs7. Key performance indicators