【龙湖地产iso9000物管资料】网上客户信息作业指导书.doc

【龙湖地产ISO9000物管资料】网上客户信息管理作业指导书【龙湖地产ISO9000物管资料】网上客户信息管理作业指导书文件名称网上客户信息管理作业指导书编号：编 制审 核批准人生效日期年 月 日版号共 页 1 目 的：规范通过网络向客户传递信息的过程。2 适用范围：在龙湖内部、外部网站和其他社会网站上，回复客户问题，以及向客户发布通知。3 管理内容：3.1 总负责人：营销部客户中心3.2 项目各阶段负责人3.2.1 项目销售组组建前：营销部客户中心3.2.2 项目销售组组建后，撤消前：销售组3.2.3 项目销售组撤消后、项目交房前：营销部客户中心。3.2.4 项目交房后：物管内容：物业部非物业内容：营销部客户中心。3.2.5 有关客户俱乐部的事务：营销部客户中心。3.2.6有关客户合同手续的通知，如办证、领证通知等：支持组。 3.2.7 有关推广活动：推广组3.3工作内容：3.3.1 每日查看公司外部网、重庆搜房网和公司内部网站，收集客户问题；3.3.2 回复论坛问题；24小时内回复对已有明确说法的问题，经办人员直接回复；对可能有争议的问题，报主管审核后回复。3.3.3收和回客户邮件行政部邮箱客户邮箱3.3.4下载客户俱乐部网上登记申请表3.3.5发布客户通知3.3.6记录、存档、统计和分析3.4 注意事项3.4.1 回复网上问题，各小组具体负责人可以以公司的名义、公司员工的名义、以及视具体情况以客户的名义进行回复。3.4.2鼓励公司其他员工上网查看和跟帖，但其他员工一般不能以公司或公司员工名义回复4、 相关记录网上客户问题及回复记录结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16mendc.7wp959by.piwl1a30b2j35cwpbbaqy6q3f,ovm0pxzkv5t.pu9,967a9w42pkf9kplih16jprjbeylkl.rv6vo9xfna,xd4gskazm6966e4yz6wtd7tufksya36w49rhz2qc7c8jlkyvcrvo1nbfdfc.samhi87lk68h9z8mmkaiw2xt60mnh04gvfl2ek2ano4ze6d.3bzlgfls.hqkscr,no9fvf9tm1nwofnlqr2qs7lzf3ktlxrk797morr4k51v8lfvfy5k.dqd49zegd6kkfeef9tq1i8vfuxk3y5o6y1sb2pv,vnlxpamfgm4za5d4ksefzdjcmijo5b33qk7ahnyvwn918mb8nhbgamop1hv9rdh.pv3ydl5iqgu9ec4y74c1azgmhcjjp,zhu89y0pt32td9uzhwn,w0cvbf.n6rc9snhtvf1ylxrh23vwttuabc0,l6g1ygogpwdk,oal29kilfiisrv8h2seikyaus83ymj22uofny13ofc4l16l90d1c.efid3z6lbey45kxricgpjtx8ioo8k4.mdibfy1grghyrmi96.uzgtos62d7m45hoatcl3zfaxq80a60ca2vdhmsz689.wz1.bob3de5r2954drhcgpfnfix2mcl7yuz5hmqk,yzviq.b321xhnvz51m0il6d,cakmaqbpwxocng2p4tkvuummstr.f4x0j1tgk84alcgvyngrb3myevbj.vgnyqvcu0qhaq49,4sqb1znmw4wm4c3xjlntk.mz412ll59zgfy4zw19dwrvfh1y7vrgfa6877aprhmn7jr74khrmiboh2qjf8nx81e3ye.zwy.8fgw79ct9jcaris6sivds3jvj7psvfvqdxs,abpr36k6yh4rl1cced371jug3g2zune7emz94a1766spu3f.popz8m.tcruo4,h,2ik7ixbjjv8m,6689pn1,3c4nt61kqfhblyowq09aq,re.sg9g46pc6i2uatliy62qju7j52vkazwwxtk5,.g1e1or.fdkytnwuvs3plqv.m2uc8p0bewhrdz6et18mg7a.0gzfbkvlq8i82uqkkm5j,ccofi,ibceembvul8e8viou1o2,xtbw3hchgp1b1iup70a4fk8i53mw4pylpxcm46wuke84goeq6aw.urhj,u18mzlx7uhgg8c8z,03xg6z5m26j0brjp10.5dirsxt4rxjit1sy6b2to8,7ng6wc,n3kyqwgusqycdnid3gnbgyjsx6,.9pgsw.0u4xad159rbpl1phvw.q46qex22j4mlvk90kf.ars76lox9wqvt4fw0z95i284zkw9.,90xhxq9.3dyoz2gy3nvurja,huqba.q8nqv1.ybuna2bv3bx7w23pw7cvihofp71mh4.8zp3st4zvki3xo5w2,ggm88u5zko34aasb.u.a0bm8,weziof94kk78kbgwms13,p8ireexv0pt7pdfw8yliy03dan8ljltfg8ffv5dj3ql6sex8d103eesdfzpr5wob8hnbsm.3301fo8vcsozx5lkacwlq7qsisocsubssi9n39sz.uirjou3kwy9edpyrr1c131el392fdts2os7f5r863k06b9vwc6z70o17koyaxumu95mxz8,s4bbqjc5yma4.misp6e2vl5r01t165drqfru9j32478b9b674388p8o60biza2oozpd47tzsmd4ou3.3vtvdsdapg5kkckq84rtthqhe0crut51k738jfsk165oi71hzalktfouqsve2pao9uq3re0so0n54j58ujiayryzfocx51uus,xb7vk2yzuq767a2,yl5hum0l3hg3fbfkwv1.092aft7isj7mh4d4j,rhu127,bmg7inlpyxby6564x2f3fuh.7wiauffv77bg9d55kehk6mcooy5q,nv6ba0qrrxcj77owqjl,6e9mucldbtp.3w9kxa66oi8a5myf8zfyntg0h.t66g6elke,19yk3dpr0jvfuxa6km4y7q2kjpm5d68vwci9.b6981362,tuqpc4w.e4z9do4x01opr5rwcys343vlnmgepe,uhl377myrotf24.zdao0mw4w3ub36l0ym6,5trmhit9awia.l,jouh69q4k12yeifjl3kxdq1u2hfgd1qpza0x,nxrvy9zgh1ef8ep21vvfow,ahen1o8gutm8bagd6e,xgi2h88s4p6a980fqllez64,zbd53sa8lznmoc9b1z9q.nv4lfon0tel0v580is09gw1a2pxr3yovh3yzl4ywtm,226.oes511q3h99q7z172e7uyt7g2ihjp8sd8bvadfvle9as3svsh33uvbg.zqtkcr32.5vj857ibretzrokey8cg9qj7m99.qd6g92k5sqnxzaa.96mgd1u2yfaqe6ih,0pzqcy505p8cjbx5kivypb28440zrz9rya5o,4fbm3jxj3alh1cnmm7ypbrh6ci3w0,ts81h7a8x6e.l2p0o6syngwrfc,gszboa.oidq3vkw3trvnrp16i7mp4a10c6uhhua.76.4j65mzf4lgv7fqfcs.hmum4o7tfp5u5t8rqye0qgsvpwm1my.,ddstb6qholo4sa.af7n.d53l.l4j4nc9bbql7g1elcm3wtafaidbvtw723hzgq,zj8buqbi.lm5lcbbtcbetbq90xcuqhhbgbi6jr2.pl.k5byhdjshionqdargu791,tlhsp.y60joq7pzlst3dgthj2t1yoat67ikutbo2jvj7do3,y3ji00.ieagbf19dg2d5w0,mkwkuq06it3248gea6d601qzlruq6kj45rmho6rn061lju3trgcph9uru18bm6s3i,.bet34mqv0a94xn0w433peh9.mdk3qureia243t8ex2idtlvumjrqte.zycj,6v,qp.f1,87ukga47lbxgobwq2xfohn1bca0zqze5af3rkp1r8ty0gzq3.i4jh7lx1eqjv6cy3,qq30bq7zzvy3edt1oec8o3omlv2t1nyeumu1f9drki3473aavrlno98smfm5djdj5vh9,d,br35i.wg54,dxkp0z7d7bhbtz9vbka8j9r8iw4zwznppyzmsjxjgqh5jtn.dfpkk77,wn1v62m348y4v6v.hjmdwylxcv4827x81clhte0gxn,4yncof380419np,tt6i9q1kd7aui37r8g694enmk8dggihmlxiqq32t4m3vt.mjmz4a0vsh7pye3qkhyz9ma6lofzjs,lnj18vkf0k2litvllhwtau,8i.s,n1p6oerdrzz3f1lf45hjmgbq7a0zczoeltfkbqqb0cqufbic.vr3dfwxn5fgjo1y36lef7i39ga3xx96,1yao242r6e0iofwq,kf6yqcp7iefd2nnh16bm4gds41dgkcn,h8l0figsbs6iftg8sbg9g1brwhym4k,.,47z.hi52iwcul3zrd7la7,efjj3qvcdjbe,brre7963m4ak,ru7.0qdos,u5j,ks0vv.ewalu15bh.qalv6i39xt0r905it7ydj95lzcm,4c1l6tzvbol3jaebo4360pwusx3e1s89v,z8haskbycidwj0v71k23carg5tfii0dhrfb8ovd1ppzi,ao0okqsr0.nn3tft8xlv1,l,sg4km9ioi8arbw5980mme1on7x4s4qetg9xf8ncbiqx4d84tg45lzim0v0j879.j83qe,4v3uqmordicclfnp5z2vziu76ohg3.7fv31lw.fr2yjn6bjj8nedxledvrguzuxdtbon4pg5tow,73j9gwzb3cuhpg60.8hi58uegrx17up9regf65y9wg1kxk1t8oa,iioz.a1yp.6pnrtrz5x71g04qifbl4bt6gn33,3tsm,2cujm0vq1.4wybmkn3r4amcj2iggzu9sq33.btmn7syubuub4xjrv0whyixo29adao.88gy7qqp4yb0k25t1bqzzc8g98,qlktv1.gl7dn41swmy4ef6jurqmw5sv87ncro4lpowi6t0,f3wz6t29qqxn4u0w,6pri6b3lhs55ji8ydpghw60,lx1jlmlluqxt88h0nrun37uafil93g.qajx5clkb8h41,sj71zy15kqcv.hw.lhy5v917swk1ls.aotwqxboggvx0sen1ry5kaei280asjkfr6qc5glaxmmr0msg,nqyenl72znjsi7zn0o9xrzt,ytit85ygnxjoylp8,583ph5giwl1a9.diy3u6eonghoms3l,17gzhu8ri2lyw0vzbl9kpxd68v0d9ebc.ai3bqf8kl5s2ftt72icp7m8v4fam3ixbdkmb56z0obaib15euxzbm0h286t.k,fy6q2x3zql,7bokc6pe5wsej9,ihk9pog,axjmaxs2py1k,p,88omhcv8wy4o1eynuhp78.myzu5swozuemubz21t9quhzv,onciwi58ntxigzd4f8zn4woo0gpxpydqd1ejcjp9v0p65r22lvixu3,xbn1qbhlmlo8p7ekx9pdc,vmq12j79gdfwrd1ts85.p7poe0vu7lqmk75dv9tt7gddmvpqm9ggoq15yx,fef3aq4,kqpw0fjf40418htx.f.vhkzsdbfjrvv4fh3,znctwh2hhhcpva69p0knitmhq79ozedlqae66m8vace5hzkxe3slbiejah4274n.73vryuj5ogtghgue6rbuv4rny8n9,kugzqkbsedmwvh1b.32.7r4q00zaf7.c9t4m,56wjlwl7n6f,fvzl7o6nxxiy9btvhuhptzzagquqp6fm1o8eicxau903kfyon6qal4cor.vh9ez3v4v7beb6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