AvayaAura解决.ppt

Avaya AuraA New Era of Business CommunicationsOverview02 June 2009Your Communications JourneyEmpowering the business userNETWORK-CENTRICEnablers:NetworkBusiness Benefit:Total Cost of Ownership,Operational EfficienciesORGANIZATION-CENTRICEnablers:Mobility,Collaboration,VideoBusiness Benefit:Customer Service,Employee ProductivityUSER-CENTRICEnablers:Web 2.0,Personalization,Social NetworksBusiness Benefit:User Empowerment,User&Business Productivity,Competitive AdvantageYesterdayTodayTomorrow2 2009 Avaya Inc.All rights reserved.Avaya Aura2How To Get It Started3Avaya AuraCommunication Industry Background1Avaya Aura Packaging43 2009 Avaya Inc.All rights reserved.Vocabulary 4SIP4H.32343G4NGN4IMS4TDM/ISDN4PSTN4SIP Trunk4SBC4SOA4 2009 Avaya Inc.All rights reserved.Large Enterprise communication requirement4Communication challenge to Large EnterpriseMulti-vendor system integrationUniform Dial PlanReliability and SecurityA central managementIncreasing Mobility requirement4Some Example:Ping An Insurance:40,000 employee across 3000 branchesPetrol China:Installed Avaya solution at HQ(3000 user),planning install 18,000 IP phones in every gas station.5 2009 Avaya Inc.All rights reserved.Case Study(Imperatives)4Scenario450 locations450 separate PBXs56 contact center applications4RequirementsA single SIP-enabled core56 CC to 6 CCThe nationwide deployment must be completed within 6 months6 2009 Avaya Inc.All rights reserved.Communication Industry Trend-Enterprise4Mobility and distribution of networks4Presence4Commoditization of Voice Services4Application Integration to improve TCO of communication 4End to End IPSIP trunking being deployed as a PSTN service and for site to site peering)7 2009 Avaya Inc.All rights reserved.Communication Industry Trend Service Provider43G4NGN4IMS4Impact to the Enterprise communication marketSIP Trunking service Transparent integrating IMS base Application8 2009 Avaya Inc.All rights reserved.Communication Industry Background1How To Get It Started3Avaya AuraAvaya Aura2Avaya Aura Packaging49 2009 Avaya Inc.All rights reserved.Ancient Story10 2009 Avaya Inc.All rights reserved.EnterpriseCore NetworkPBXPBXPBXKTSKTSCCAura Creates Order out of ChaosPBXCCPBXPBXKTSKTSCCSM Aura Creates a Single,Centralized Dialplan Aura Centralizes Call Admission Control Aura Simplifies Network InterconnectVM1VM-NVM-2CCVM11 2009 Avaya Inc.All rights reserved.Data Center2Branch(DO,CM)i120Contact CenterData Center1CommunicationManager(Active)CommunicationManager(Standby-ESS)Aura Centralized Dial PlanO O OO O OO O OPSTNSIP TrunksSIP TrunksContact Centeri120Contact Center45-XXX445-XX630-XXXX22-XXXXXSMSM12 2009 Avaya Inc.All rights reserved.Cuts Costs with Central TrunkingPBXCCPBXKTSCCAuraCoreSP#2SP#1SP#3CCCCPBXKTSSP#3PBXSP#1SP#2$13 2009 Avaya Inc.All rights reserved.Geo-Scale to 450,000 Users4Up to 10 Data Centers all Geo Redundant and Active4TLS Connections to Every User Worldwide25,000 Users30,000 Users40,000 Users10,000 Users25,000 Users25,000 Users45,000 Users15,000 Users25,000 Users10,000 UsersSMSMSMSMSMSMSMSMSMSM14 2009 Avaya Inc.All rights reserved.Aura:Enterprise-Wide MobilityLets Users Register From Anywhere in the WorldSame Number Same NameSame Login and PasswordSame FeaturesHandles Emergency Dialing-911CoreSM15 2009 Avaya Inc.All rights reserved.MXApplication PlatformAvaya Aura ArchitectureApp3rd PartyendpointsAvayaCM Brancho o oAvayaCM Standaloneo o oApplication PlatformG8603rd Party PBXsSBCAppServiceProvidersSystemManagerAppMMVPCMSessionManagerAvaya Aura CoreSIPTrunksMediaServersTDMTrunksAccessConnectionApplicationSIPPresenceSessionManagerSessionManagerAvaya one-Xendpoints16 2009 Avaya Inc.All rights reserved.Huge 3rd Party SIP Interoperability GrandStreamCouterpath/eyeBeamAudioCodesPolycomDiVitasFreiTelTeleDexSNOMMitelQuesComCisco ATAAscomInnoMediaSamsungDasanMotorolaCisco17 2009 Avaya Inc.All rights reserved.SMSMAuraCoreAura Quicker App Deployments ExampleSteveCharlie G.Call Charlie G.)DBCMSIP A/S CallBlocker18 2009 Avaya Inc.All rights reserved.Case Study(Aura Deployed)4Payback Results and Other Benefits$3M annual savings from reducing trunk access fees$1.25M annual savings from consolidating 56 call management servers to just 6$2.8M annual maintenance plus upgrade savings potential from consolidating hardware and upgrade protection.(Payback in less than 6 months)Standardize on a single dial planCentralized managementCustomer service will be improved significantly19 2009 Avaya Inc.All rights reserved.4Aura is a advanced communication solution for large enterprise4Aura base on the E-IMS Architecture4The solution canSupport up to 10 data centres,25,000 locations and 450,000 usersSupport fast application deploymentRun in Active Active redundant modeLow TCOCentral TrunkingShare Media ServerShare ApplicationCentral ManagementOn-Net and Off-Net toll by passEnterprise wide MobilityConclusion20 2009 Avaya Inc.All rights reserved.Communication Industry Background1Avaya Aura2Avaya AuraHow to Get Started3Avaya Aura Packaging421 2009 Avaya Inc.All rights reserved.CostSavings5 Value Propositions:Cutting the CoreDetermine the highest priority business driversLong Distance SavingsTrunk Reduction SavingsRouting Simplicity Savings3rd Party/Legacy Switch IntegrationBusiness User App EnablementWhich ones to use depends on the customers situationValue PropositionsBusinessAgilityApplication Enablement22 2009 Avaya Inc.All rights reserved.Avaya Aura2How To Get It Started 3Avaya AuraCommunication Industry Background1Avaya Aura Packaging423 2009 Avaya Inc.All rights reserved.Avaya Aura EditionsAvaya Aura Branch EditionMeets the needs of customer-facing branches,retail stores,financial and insurance offices,and government offices requiring local customer service oriented functionality combined with low-cost deployment,easy migration from existing key systems,centralized management of thousands of locations,and enterprise-wide SIP networking.Avaya Aura Standard EditionMeets the needs of single-site deployments and mid-to-large distributed enterprises requiring comprehensive voice,video,messaging,SIP and Presence communications capabilities with standard survivability at remote locations.Standard Edition has the option to easily add licensing for enterprise-wide SIP session management and Unified Communications applications for targeted users,including Microsoft and IBM UC integration,and mobile worker and teleworker support.Avaya Aura Enterprise EditionIncludes everything in Standard Edition and meets the needs of highly distributed,and potentially multinational,mid-to-very-large enterprises requiring the same comprehensive communications capabilities with increased high availability options including 100%feature survivability at remote locations.Enterprise Edition includes,with no additional licensing,enterprise-wide SIP session management and Unified Communications applications for all users,including Microsoft and IBM UC integration,and mobile worker and teleworker support.Easy to purchase per user software pricing by EditionNormal customer upgrade from current Communication Manager Editions24 2009 Avaya Inc.All rights reserved.Avaya Aura PackagingAvaya AuraSoftware all hardware and support is additionalBranchEditionStandardEditionEnterpriseEditionAvaya Aura Communication ManagerBranch 2.0Standard 5.2Enterprise 5.2Avaya Aura Session Manager(new)4Q09 cal.+$50k/InstanceAvaya Aura System Manager(new)2Q10 cal.Avaya Aura SIP Enablement ServicesAvaya Aura Communication Manager Messaging (Built-in,can also add Modular Messaging)Branch500 users included500 users includedAvaya Aura Application Enablement Services-CTIBranch+$licenses+$licensesAvaya Aura Application Enablement Services-UCExtension to Cellular and IP Softphone available.Consider Standard/Enterprise Edition for full UC All InclusiveAvaya Aura Presence ServicesAvaya one-X UC All InclusiveAvaya one-X Mobile,Avaya one-X Portal,Avaya one-X Communicator,Microsoft OCS and IBM Lotus Sametime integration,Extension to Cellular,VPNremote deskphone license+$50/UserAvaya Integrated Management(as appropriate for Edition)-included -included -available for fee-available for fee25 2009 Avaya Inc.All rights reserved.Avaya Aura Presence Services4Multi-vendor presence aggregationOpen XMPP,SIP/SIMPLE standardsMicrosoft OCS,IBM Lotus SametimeReal-time Avaya telephony presence4Complimentary to enterprise roll-outs of Microsoft and IBM presence4High scale to hundreds of thousands of users with sub-second response4Real-time“always-on”,active/active high availability4Enterprise and user policies,availability rules4Enable presence-aware applicationsAvaya one-X CommunicatorAvaya one-X PortalResident Expert(Smart Finder)Future UC and Contact Center appsThird-party applicationsSystem ManagerSession ManagerApplicationEnablementPresence ServicesCommunication ManagerAvaya Aura26 2009 Avaya Inc.All rights reserved.27CONFIDENTIAL SALES TRAINING.2009 Avaya Inc.All rights reserved.Avaya Aura Communication ManagerIncreased SIP scale(18,000/server)Smaller footprint configurations driving lower TCOS8730 connect to H.248 gatewaysNew midsize configurations in 2H09New gateway choicesModular G430 gateway(to 150 users)Small branch survivable SIP gateways and phones(10 users)CM Messaging on S8510(to 2400)ESS capability on S8400New 96xx phones4Ongoing evolution of rich capabilitiesStraightforward upgrade for customersCan be deployed as-is with new Presence,Session Manager and other capabilities added when neededContinue to deploy with Avaya S8xxx servers,Gxxx gateways and all phonesNew choices for all branch sizes4Video as easy as a phone call Integrated control of Avaya one-X Communicator,Polycom and Tandberg4New extended architectureNew“SIP-ISC feature server”integrationwith Session ManagerSIP integration of many CMs,third-party PBXs,central trunksNewFeaturesG430 with modular expansionG430 with modular expansionSmall branch Small branch survivable SIP survivable SIP gatewaygateway5.2 release27 2009 Avaya Inc.All rights reserved.Avaya Modular Messaging 5.0Multi-vendor multi-site centralization with SIP gatewaysDial-plan flexibilityMailbox length now 50 digitsMultimodal Session Manager readyNow on powerful S8730 serverOr software-only option(MAS)Business user featuresUp to 5000 caller applicationsSimpler zero out optionsAuto message playback(Aria TUI)Full Domino and Exchange support in 5.1(3Q09 cal.)Enhanced serviceability,security4Modular Messaging LeadershipFlexible,proven,high-scale solutionOver 5 million users served so farSuperior redundancy and failoverEasiest evolution to UC for over 100 million Octel and Intuity AUDIX usersPowerful one-X speech included*Speech-to-text from Mutare/SpinVox*Visual voicemail from one-X clientsHigh security,restricted client choices4Session Manager enhances SIP-based Modular Messaging deploymentsCentral SIP management,load balancing,active/active geo-redundant core,route around failures,enterprise-wide call admission controlNewFeatures*Speech in EnglishShippingNowMessaging Migration Incentive Program(MMIP)Up to 50%off for qualified migrations28 2009 Avaya Inc.All rights reserved.Avaya Voice Portal 5.0Interactive Voice/Video self serviceMulti-tenancy shares capabilities across many organizationsCustomized reporting,actions,scheduling and RSS feedsEnterprise analytics with Avaya IQPresence Server integrationSIP integration with Session Manager,SIP trunks and G860 gatewaysPolicy-based routingPluggable data connectors to simplify enterprise integrationDynamic resource allocation between inbound and outboundImproved roles-based management,custom alarms,and administrable application data4Market-leading self service solutionEnabling customer service everywhereAward winning Dialog DesignerMassive distributed scale,high availabilityOpen standards:Web Services,VoiceXML,ccXML,JEE,Eclipse,MRCPIntegrated with leading JEE app servers:IBM WebSphere,Oracle/BEA,TomcatOutbound Proactive OutreachEvolution to SIP from TDM and H3234Now enabling voice,speech,and video Video self-help and wait-treatmentFor in-store kiosks and 3G mobile accessTransfer to agent for live 2-way videoNewFeaturesMay 0929 2009 Avaya Inc.All rights reserved.Customer Service EverywhereIntelligent Customer Routing4Intelligent Customer Routing Voice Portal qualifying,routing,self servicing and reporting on any callLower TCO,manage centrally,eliminate pre-route overheads,reduce infrastructure and licensingSIP integration,information forwardingReduce costs and time to market-open standards-based solution and development environment4Whats possible?Consistent,positive brand imagePolicy-based routingSophisticated customer data-driven decisionsRich speech and video self service,with targeted services while waitingRoute to the right agent when neededLeverage experts across the enterpriseSolution ComponentsVoice Portal 5.0Aura Session ManagerContact Center applicationsProfessional ServicesSIP TrunkingVoicePortalVoicePortalCMSessionManagerAvailableToday30 2009 Avaya Inc.All rights reserved.thank youA New Era of Business Communications