饭店实用英语.docx

酒店英语结账1I'd like to pay my bill now我想现在结账。2Your name and room number，please？请问您的姓名和房间号码？3Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？4Four nights at 90 US dollors each， and here are the meals that you had at the hotelThat makes a total of 665 US dollars4个晚上，每晚90美元，加上膳食费，总共是660美元。5Can I pay by credit card？我可以用信用卡支付吗？6Please sign your name here请您在这里签名。7 Excuse me We're leaving todayI'd like to pay our bills now劳驾。我们今天要离去了。我希望现在就把账结清。8By the way，I'd like to tell you that the check-out time is 1200 noon，sir先生，顺便告诉您，结账后离开旅馆时间是12点。9 How about the charge for the days you shared the room with your friend？这几天您的朋友与您同住费用怎么办呢？10Please add to my account请记在我的账里。11Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？12Yes，my friend and I just had breakfast at the dining room，but we didn't use any services是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。13The total for the eight days is five hundred sixty yuan and eighty fen8天来总计是560元8角。Dialogue AA：Good morning，sirCan I help you？B：I'd like to pay my bill nowA：Your name and room number， please？B：George Wright，Room 706A：Yes，MrWrightHave you used any hotel service this morning？B：No，I haven't used any servicesA：FineThis is your bill，MrWrightFour nights at 90US dollars each， and here are the meals that you had atthe hotelThat makes a total of 665 US dollarsB： Can I pay by credit card？A：Certainly May I have your card，please？B： Here you areA：Please sign your name hereB：Oh，yesIs it possible to leave my luggage here until I'm ready to leave this afternoon？ I'd like to say good-bye to some of my friendsA：Yes，we'll keep it for youHow many pieces of your luggage？B： Just threeI'll be back by 300A： That's fine Have a nice dayB：Thank youSee you laterDialogue B（A：Receptionist B： Guest）B：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bankA：Up to the present，the total amount has been 880 yuan approximatelyB：Excuse me We're leaving todayI'd like to pay our bill snowA：By the way， I'd like to tell you（that） the check-out times 1200 noon May I know your name and room number，please？B：My name is Henry GreenRoom 1123A：Yes，MrGreenHow about the charge for the days you shared the room with your friend？B：Please add to my accountA：Then we'll make out a bill for both of youB：OKA：Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？B：Yes，my friend and I just had breakfast at the dining room，but we didn't use any servicesA：FineI'll need to find out what the charge is on the breakfastThe total for the eight days is eight hundred sixty yuan and eighty fenB：Oh，I didn't change enough money just nowCan I pay in American dollars？A：No，sirYou can pay in Foreign Exchange Certificate onlyBut you can get your money changed at the Foreign Exchange Counter of our hotel over thereB：Thank youHere you areA：Thank youMrGreenHere's your receipt酒店常用口语1) Good morning (afternoon, evening),sir (madam).早上好(下午、晚上好)，先生(夫人)2) How do you do? (- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?(您的)一切都好吗？5) How are you getting on ( or along ) these days?这几天过得怎么样？6) How are you ? (- Fine, thank you. And you?)您的身体好吗？7) Glad (nice) to see you. 见到您很高兴。8) Welcome to our hotel. 欢迎到我们的酒店来！9) It's nice to meet you again, Mr. Johnson. 再次见到您太好了，约翰逊先生。10) Good bye.(or bye-bye)再见！11) Good night.晚安(晚间告别用)12) Have a good rest.祝您休息好！13) See you later (tomorrow).以后(明天)见！14) Hope to see you again soon.希望不久再见到您！15) Have a good time.祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please don't leave anything behind.请不要遗忘你的东西。18) Mind (or watch) your step!请走好！19) We wish you a pleasant journey.祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意。22) Take care!多保重！23) Good luck!祝您好运！24) Thank you (very much)谢谢您(非常感谢)。25) Thanks a lot.多谢。26) Thank you for coming.谢谢您的光临。27) Thank you for staying in our hotel.感谢您在我们饭店下榻。28) I'm very grateful to you.非常感谢您。29) It's very kind of you.谢谢，您真客气。30) You are (most) welcome.不用谢，不用客气。31) Not at all.不用谢。32) Don't mention it.不用谢。33) My pleasure.(or with pleasure)很高兴能为您服务。34) Glad to be of service.很高兴为您服务。35) At your service.乐意为您效劳。36) I'm sorry.很抱歉。37) Excuse me.对不起。38) I'm terribly sorry. It's my fault.非常抱歉，那是我的过错。39) I'm awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。40) Sorry to have kept you waiting.对不起，让您久等了。41) Sorry to interrupt you.对不起，打扰了。42) That's all right.这没什么。43) It doesn't matter.没关系。44) Never mind.不要紧，没关系。45) Let's forget it.算了吧！46) What can I do for you?我能为您干点什么？47) Can I help you?48) 我能为您干点什么？49) Is there anything I can do for you?有什么能为您效劳的吗？50) Just a moment, please.请稍等一下。51) Don't worry about it别担心。52) I beg your pardon?(or Pardon?)对不起，请再说一遍好吗？53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。54) Who is speaking, please?请问您是谁？(电话用语)55) I'll switch you to Room 1120.我马上给您接301房间。56) What number are you calling?请问对方什么电话号码。57) Who would you like to talk to?请问受话人姓名？58) Could you hold the line, please?请(拿着话筒)稍等一会好吗？59) Here are come letters for you.这是您的信。60) What a shame!多可惜！61) I'm sorry to hear that!听到这事我很难过。62) We are all sorry to hear of your illness.听说您病了都很担心。63) There, there, Now try not to get too upset about it.好啦，不要为这事太烦恼了。64) I wish you good health.祝您健康。65) Let me wish you every success.祝您一切顺利！66) Happy New Year!新年快乐！67) Merry Christmas!圣诞节快乐！68) Happy birthday to you!祝您生日快乐！69) Congratulations!祝贺您！(恭喜)70) My hearty congratulations!衷心祝贺您！71) As you wish(or like)随您的便。72) Certainly.当然可以。73) Of course.当然可以。74) Go ahead and do what you like.干吧，你喜欢干什么就干什么。75) I'm sorry, that's not allowed.对不起，这是不允许的。76) No, I'm afraid not.不，恐怕不行。77) Out of the question, I'm afraid.恐怕不可能。78) Walk straight ahead.一直往前走。79) Turn left(right).往左(右)转。80) Go upstairs(downstairs).上(下)楼。81) Take the lift to the third floor.乘电梯到三楼。82) The lifts are in the lobby near the main entrance.电梯间在大厅靠大门外。83) The bellman will show you the way to the banquet hall.大堂服务员将领您去宴会厅。84) There is a washroom at the end of the corridor.洗手间在走廊尽头。85) The post and cable service is opposite the bar.邮电所在酒吧对面。86) The bank is next to the shop.银行在小卖部隔壁。87) You can get your money changed at the cashier's desk.你可以收银外兑换钱。88) How much would you like to change?你要兑换多少呢？89) The rates of exchange are on the board there.兑换率写在那这的黑板上。90) There are some local products on sale here.这里出售一些地方产品。91) It's sold by weight(yard, meter)这个按重量(码，米)计价出售。92) Sorry, it's sold out.对不起，卖完了。93) How do you like this?您看这个怎么样？94) What about that one?你看那个好吗？95) Here is your change.这是找您的钱。96) Here is your receipt.这是你的收据。97) Air mail or ordinary mail? 是航空信还是平信？98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。99) The travel agency in the hotel takes all kinds of booking.饭店的旅行社代办各酒店服务-(Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗?-Come in,please.-请进。-Please don't come in.-请不要进来。-Just a moment(a minute),please.-请稍等一下。-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?-All right.Come in,please.-好的，请进来。-Please clean it when I am out.-我马上要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,we'll send tea into the room when the visitors come.-好，客人来访我们会端茶进来的。-By the way,is there any mail for me?-顺便一下，有我的邮件吗?-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了，现在就做吧。-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么?-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。-Look,is this wallet yours?-看，这只皮夹子是不是你的?-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。-I want to borrow China Daily of these days.-我要看这几天的中国日报。-Please get some copise of China Pictorial for me.-请拿几份中国日报给我。-Please bring some chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。-Get a hot-water bottle,please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need another pillow.-我需要加一只枕头。-All right,I'll get it for you right away.-好的，我就去拿。-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打扰你们了。-Please excuse me for coming so late.-请原谅我来迟了。-I'm sorry I was so careless.-很抱歉我太粗心了。情景对话（一）Guest: Hello, Id like to check in please. 你好，我想入住贵酒店。Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名给我吗？Guest: Mr Harold Smith. Harold Smith先生。Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗？Guest: Yes, I am. Thats right. 是的没错，是明天退房。Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗？Guest: Yes please. At 6.30am. 是的，请在早上6.30唤醒我。Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的。您的房间号码是五层的502房间。早餐是早晨6.30到9点。祝您入住愉快。Guest: Thank you.谢谢你。 （二）Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好，我有预定，名字是Tomlinson. Hotelstaff: Ok Ive found it. Checking out on the 27th? 好，我找到了。是27日退房吗?Guest: Thats right. 没错。Hotel staff: Can I take a credit card for the deposit? 我能用您的信用卡划账押金吗？Guest: Yes, sure. Also, Id like a non-smoking room please. 当然可以。另外，请给我一间无烟房间。Hotel staff: Certainly madam. Heres your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon. 当然可以，女士。这是您的房间钥匙。您的房间在7层左侧，房间号码781。退房需要在中午12点之前。常用商务英语 1.Excuse me. Are you Susan Davis from Western Electronics?对不起，你是来自西方电子公司的苏姗。戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita.是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures？ 对不起，请问你是从国家装置公司来的雷夫。梅耶史先生吗? 4.I"m Dennis. I am here to meet you today.我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel.我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long.班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off,and we encountered a lot of bad weather.不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem？ 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls.我认为没有，我知道有几家便利旅馆，让我打几个电话。 16.I"ve made a reservation at the hotel you used last time.我已预订了你上次住过的旅馆。 17.We"ve booked a Western-style room for you.我们已为你订了一间西式的房间。 18.Let"s go to the station to get a train into town.我们到火车站去乘车进城。 19.Does it take long to get into Taibei from here? 从此地去台北要很久吗？ 20.It"s about an hour.大概要一个小时。 21.We"ll get a taxi from the station.我们到火车站乘出租车。 22.There"s a shuttle bus we can use.我们可搭乘机场班车。 23.I"ve brought my car, so I can drive you to your hotel.我开车来的，所以我开车送你到旅馆。 24.You must be hungry. Shall we get something to eat? 你一定饿了，我们吃点东西好吗？ 25.That sounds good. Let"s get something at the hotel restaurant. I feel a little tired.那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。 26.Would you like to have some dinner? 你想吃饭吗？ 27.What would you like to eat? 你想吃什么呢？ 28.Can I take you out to dinner? It"ll be my treat.我带你出去吃饭好吗？这次我请客。 29.If you"re hungry, we can eat dinner now.如果你饿了，我们现在就去吃饭。 30.Have you had breakfast yet? 你吃过早餐了吗？ 31.Yes. It was delicious.是的，味道很好。 32Good. Let"s go to the office.好的，我们去办公室吧。 33.How is your room? 你的房间怎样？ 34.Did you sleep well last night? 你昨晚睡得好吗？ 35.Why don"t we go to the office now? 为何我们现在不去办公室呢？ 36.We"ll start with an orientation video. It runs about 15 minutes.我们将从一个电视简报开始，大概放15分钟。 37.The tour will take about an hour and a half. We ought to be back here by 3:00.参观大概要一个半小时，3点钟以前回到这里。 38.Our new product line has been very successful. We"ve expanded the factory twice this year already.我们新的生产线非常成功，我们今年已把工厂扩展了两倍。 39.I"d like to introduce you to our company. Is there anything in particular you"d like to know? 我将向你介绍我们的公司，你有什么特别想知道的吗? 40.We have some reports to show you for background information.我们还有一些报告向你介绍背景资料。 41.Is your factory any different from other plastics factories? 你们工厂和其他塑胶工厂有何差别呢? 42.Yes， our production speed is almost twice the industry-wide average.是的，我们的生产速度是其他工厂两倍。 43.I"d like to explain what makes this factory special.我要向你说明本工厂的特性。 44.This is the most fully-automated factory we have.这是我们的全自动化工厂。 45.It"s the most up-to-date in the industry.这是同业中最新型的。 46.We"ve increased our efficiency by 20% through automation.通过自动化我们的效率增加了20%. 47.Could you tell me the cost of production per unit? 请你告诉我每件成品的生产成本好吗？ 48.I"m afraid I don"t know. Let me ask the supervisor in this section.恐怕我不知道，让我来询问一下该组的负责人。 49.I"m not really sure about that. Mr. Jiang should know the answer to that.关于那事我不敢确定，蒋先生应该知道答案。 50.Let me direct that question to the manager.让我直接问经理好了。 51.I"m not familiar with that part. Let me call someone who is more knowledgeable.那部分我不熟悉，让我找专业人士来说明。 52.Yes, I"d like to know your daily production.是的，我想知道你们的日生产额