礼仪服务.ppt

Invitation Invitation 第六组第六组ISASISAS演示演示放映：放映：开场：开场：演说：演说：资料收集：资料收集：PPTPPT制作：制作：PPTPPT构思：构思：Nowadays the world is a communication society,which needs to hold and participate in various international or domestic meeting and banquet.As is too often,writing an invitation letter or CARDS responds to the quality of one person.现在的社会是交际的社会，需要举办或参加各种国际或国内的会议及宴会等，写邀请信 或请柬是一个人素质的体现。Invited etiquette邀请礼仪邀请礼仪一、Invite and hand in hand you西方人的邀请一般比较慎重，他们一般不随便邀西方人的邀请一般比较慎重，他们一般不随便邀请别人到家里做客，也不轻易许诺邀请，一旦他请别人到家里做客，也不轻易许诺邀请，一旦他们提出比较郑重的邀请，被邀请者则必须作出明们提出比较郑重的邀请，被邀请者则必须作出明确的答复。（确的答复。（Westerners invitation is compared commonly carefully,they generally dont just invite others to our guest,also not ready to promise the invitation,once they put more formally of invitation,who were invited must make a clear answer.)Invited artCant keep the appointment of decline Invite to someones happy of loveinvitation Accept the vindicated邀请的艺术 1.Would you like to.？你愿意吗？如：Would you like to come to my birthday party?你愿意来参加我的生日聚会吗？2.I hope you can.我希望你能。如：I hope you can go to the cinema with us.我希望你能和我们一起去看电影。3.Id/Wed like to invite.我/我们想邀请。如：Id like to invite you to my birthday party.我想邀请你来参加我的生日聚会。4.Will you(please).？请你好吗？如：Will you please come to my home,Mary?玛丽，请你到我家来好吗？5.Can/Could you.?你能吗？如：Can/Could you come to play football?你能来踢足球吗？接受邀请的表白 1.Yes/Certainly/Sure.Id like/love to.是的，我很愿意去。(注：答语后面的“to”不可省略)2.Yes.With pleasure.是的，我很荣幸。3.Yes,Im glad to.是的，我很乐意。4.Thats very kind of you.Thank you./Its very nice of you.Thank you./That would be very nice of you.Thank you.你太好了，谢谢你！5.Id love to come.Thank you for inviting/asking me.我很高兴来，感谢你邀请我。不能赴约的婉言谢绝 1.Thats very kind of you,but Im afraid.你真是太好了，不过恐怕。2.Id love/like to,but I have to.我很想来，但我不得不。3.Im very sorry,but I cant.很抱歉，可我不能。4.Sorry,but I cant.Thank you all the same.对不起，但我不能。可是我仍然要谢谢你。邀请到某人的高兴之情 1.Im so glad you can come.你能来我很高兴。2.Its a real pleasure to have you with us tonight.今晚能请到你们，真是太荣幸了。二、请求许可与你相约 请求许可请求许可 1.正式的请求用：正式的请求用：May I.,please?语气十分委婉，意为语气十分委婉，意为“请问，我请问，我可以可以吗？吗？”。如：。如：May I use your telephone,please?请问，我可以用一下你的电话请问，我可以用一下你的电话吗？吗？2.非正式的请求用：非正式的请求用：Could/Can I.,please?意为意为“请问，我能请问，我能吗？吗？”在这种句式中，用在这种句式中，用could比用比用can 语气委婉，显得有礼貌，语气委婉，显得有礼貌，而用而用can则指家人、朋友等不拘礼节的较为随便的场合。如：则指家人、朋友等不拘礼节的较为随便的场合。如：Could I open the windows,please?请问，我能打开窗户吗？请问，我能打开窗户吗？请求许可应答语 同意请求的常用语：同意请求的常用语：1.Yes./Sure./Certainly.当然可当然可以。以。2.Of course,you may.当然可以当然可以 3.Yes,please.请吧。请吧。4.Go ahead,please.请吧。请吧。5.OK./All right.好吧。好吧。6.No problem.没问题。没问题。7.Yes,you may(can).可以。可以。不同意请求的常用语：不同意请求的常用语：1.No,please dont.请不要。请不要。2.Im sorry you cant.对不起，对不起，你不可以。你不可以。3.Sorry,Im afraid not.对不起，对不起，恐怕不行。恐怕不行。4.Youd better not.你最好别你最好别。5.No,you mustnt.不可以。不可以。6.No,you cant.不能。不能。特别提示 做某事可能引起对方不便或打扰别人时，常用：做某事可能引起对方不便或打扰别人时，常用：Do you mind if I do.？意为？意为“如果我如果我做某事，你反对做某事，你反对/介意吗？介意吗？”如：如：Do you mind if I open the door.我打开门你介意吗？对Do you mind if I do.?进行应答时，如果表示“允许/不介意”，常说：No,I dont mind.我不介意/我允许。Certainly not/Of course not.当然不介意。No,go ahead.不介意，你干吧。Not at all.一点也不介意。如果表示“不允许/介意”时，常说：Im sorry you cant.很抱歉，你不 能。Im afraid its not allowed.恐怕这是不允许的。Invitation letter is a kind of important Invitation letter is a kind of important social letterssocial letters(邀请信是一种重要的社交书邀请信是一种重要的社交书信）信）Structure:正式邀请正式邀请（Formal）非正式邀请非正式邀请（Informal）Expressions1.I should be much pleased if you would come to our party on Friday the 15th at 6:00 pm.。2.I am pleased to invite you to participate in.to be held from.to.in.3.I would be greatly honored if you could.4.It is my pleasure/a great honor for me to invite you to.5.We would be greatly honored if you could come.如果您能在15日周五晚上6点光临我们的晚会，我将十分高兴我很高兴地邀请您来参加从到在举行的。如果您能，我会感到万分荣幸。邀请您来参加对于我来说感到万分荣幸。如果您能来参加我们会感到万分荣幸。6.I am writing to invite you to.7.I am particularly anxious to have you join us.8.We sincerely hope that you will be able to accept our invitation.9.We hope that you can come and look forward to seeing you.10.We are looking forward with great pleasure to seeing you.致函邀请您来参加。我迫切地邀请您来参加我们的晚会。我们真诚地希望您能接受我们的邀请。我们期盼您的光临。我们万分喜悦期盼您的光临。WeddingWedding Wedding invitation 1、We should prefer the invitees full name to one nickname and alias.被邀请者的姓名应写全，不应写绰号或别名被邀请者的姓名应写全，不应写绰号或别名2、We should write and or cum,in replace of comma or commas between the two names.在两个姓名之间应该写上在两个姓名之间应该写上“暨暨”或或“和和”，不用顿号或逗号，不用顿号或逗号 3、We have always finished traditional invitation by handwriting instead of printing.传统的邀请函历来都采用手传统的邀请函历来都采用手写的方式，避免用打印的字迹写的方式，避免用打印的字迹 4、We should clearly throw light upon of Wedding accurate time .For example,we can say at three in the afternoon on 4th Novemberone but couldnt say at three oclock.婚礼的准确时间应当以严格的短语写明，婚礼的准确时间应当以严格的短语写明，“某年某月某天下午三点某年某月某天下午三点整整”而不是而不是“三点三点 It is clear to see a specific street of Wedding locations,including driving or riding route.婚礼地点应当明确到具体的街道，并附上开车或乘车路线婚礼地点应当明确到具体的街道，并附上开车或乘车路线The guests name on the envelope should be written formlly:Liu Gang couples(if family members have also been invited to the party,it should be:Liu Gang couples and family)信封上客人的名字应当是正式的书写格式：刘刚夫妇（如果家庭成员中的信封上客人的名字应当是正式的书写格式：刘刚夫妇（如果家庭成员中的孩子也被邀请，那么应该是：刘刚夫妇及家人）孩子也被邀请，那么应该是：刘刚夫妇及家人）The case is that inviting singles with his or her friends to attend the wedding,we can mark it with somebody and ones friendson the small invitation envelope in uncertain circumstances,but never on decided style of writing.We can either directly confirm his or her friends name address,then send the invitation letter to ones hands,which is the most reliable and polite way.如果邀请单身人士带上他或她的朋友一起来参加婚礼，在不确定这位朋友如果邀请单身人士带上他或她的朋友一起来参加婚礼，在不确定这位朋友姓名的情况下，可在放置邀请函的小信封上注明姓名的情况下，可在放置邀请函的小信封上注明“及您的朋友及您的朋友”，但切忌，但切忌在邮寄出去的大信封上呈现这样确定的写法。或者直接和这位单身人士在邮寄出去的大信封上呈现这样确定的写法。或者直接和这位单身人士确认他或她的这位朋友的名字地址，直接将邀请函寄到本人手中，这是确认他或她的这位朋友的名字地址，直接将邀请函寄到本人手中，这是最为稳妥而礼貌的方法最为稳妥而礼貌的方法。Letter writing format should mark out guest s full name,。Of course it can be companyed with a very informal titles,such as dear sir,madam,Professor and so on。邀请函书写格式应当标注出来宾的全名，可以加上非常正式的称谓，例如尊敬的某某先生、女士、教授等 Some important tips should showed in the below of letter For instance they can choose black tie or other deep dark tie。在邀请函的下方应当表明一些重要提示，例如来宾的着装要求为“黑色领带”或者是“可以选择黑色或其他深色领带”It should be done to check invitations letter insuring to all right before mailing。邀请函信封在即将发出之前，需要核查邀请函书写格式细节Dancing partyDancing party Inviting a friend to informal lunchDear Zhang Ying:Would you come for lunch at twelve oclock on Friday 5th May?My niece Mary has visited us and I want you to enjoy the feast with us.She is a charming,very pretty girl and a very good company!John and Jane are coming here,and perhaps we can dance each other after lunch.Do say youll come!Affectionately yours,Li MingBanquetBanquetRepliesDear Wang Hua:Ill be delighted to come to your lunch at one oclock on Tuesday,6th April。Bob has often spoken of Wang Hui with me，and told me how happy he felt when they say his roommate/teammate.Although I have never met Wang Hui,I know him aftering hearing so much about him.I assure that your mother must be cheerful。Thank you so much for your invitation。Truly Yours亲爱的王华:我将愉快地参加您于4月6日（星期二）下午1时举行的午宴。鲍勃经常向我提起王晖，并经常谈到与他同住一室/为队友是多么愉快。虽然我还没有见过他，但因为听到有关他的事情多，好像已经认识他了。我相信，同王晖的妈妈相会一定会使人非常愉快，非常感谢您的邀请。Invitation letter is used to ask someone for invitation,which includes three aspects.邀请信邀请信是邀请收信人参加某项活动的书是邀请收信人参加某项活动的书 信，包含三个方信，包含三个方面：面：1、The content，time and place of the invitation to participate in the activity（邀（邀请对方参加活动的内容、时间和地点）请对方参加活动的内容、时间和地点）2 The relevant attentive matters of the activities（与活动有关的注意事项）（与活动有关的注意事项）3、The anticipating and thanking to your guests(期待对方接受邀请，并可表示感谢）期待对方接受邀请，并可表示感谢）AttentionLanguage note（语言注意点）:Invitation letter narrative must be clear to understand。For example，letters to friends can choose lively and sincere words；the language should be formal and polite to older superi or celebrities,.(邀请信叙事一定要清楚、明白。如写给朋邀请信叙事一定要清楚、明白。如写给朋友，可选用活泼、真诚的言辞；如写给长友，可选用活泼、真诚的言辞；如写给长辈、上级、名人等，则语言应正式、礼貌。辈、上级、名人等，则语言应正式、礼貌。)DinnerSamples1.A Formal InvitationMr.Li Changshengrequests the pleasure of the company ofMr.&Mrs.Philip Steward at dinnerat seven oclock pm on Saturday,27th Mayat 15 Anshan Road,Jinhua Restaurant.RSVP Tel.876676282.A Formal Reply(accept)Mr.&Mrs.Philip Stewardaccept with pleasureMr.Li Changshengskind invitation to dinnerat seven oclock pm on Saturday,27th May at 15 Anshan Road,Jinhua Restaurant.3.A Formal Reply(refuse)Mr.&Mrs.Philip StewardthankMr.Li Changshengfor his kind invitation to dinneron Saturday,27th May,but regret thata previous engagement prevents them from accepting.4.An Informal InvitationDear Lisa,We are planning a dinner party at Friendship Hotel to celebrate Professor Zhang Hais 30th year as a teacher and we would like you to come.Its next Sunday,May 28,at seven oclock.We are looking forward with great pleasure to seeing you.Affectionately yours,Mary 给你的朋友杰克写一封邀请信，请他于下周日11月12日晚7点参加在星光咖啡屋举行的烛光生日聚会。Dear Jack,I am going to have a candle birthday party at the Starry Caf and would like to invite you.Its next Sunday,November 12,at 7 pm.I do hope you can make it.Yours,Linda Thank you to watch!