国际酒店前厅管理手册Front Office Reception-RM-FO-GS-03-03 市场信息代码和价格代码以及预订来源Market code and rate codes and booking source.doc
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1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说,酒店大堂前台是接触我们酒店的第一步,是对酒店的第一印象,是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序,确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用,了解前厅运作及管理的政策和程序。LO
2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RM FO GS-03-03Effective Date:Division:Front Office前厅部Revised Date:Section:ReceptionPrepared by : Approved by 批准人:SUBJECT:Market code & Rate code 市场代码,价格代码及预订来源_OBJECTIVE目的:Identify each Market/Rate codes in PMS, 认知各个市场代码,价格代码.POLICY政策:The market/rate
3、 codes could help you to get through with guest reservation.市场代码,价格代码及预订来源可帮助大使更深入的了解客人的预订信息.PROCEDURES 程序: Market CodesThe two categories of market codes, group and transient, are further divided into specific segments which tell you the reason the guest is staying at the hotel.两种不同的市场类型:团队及散客,可更多的
4、分成不同的种类帮助大使了解客人住店的目的。1. Group Market Codes 团队市场代码 Group market codes always start with a letter and change for each group. There may be several different groups checked-in to your hotel at the same time, and each group will have its own market 团队市场代码通常以团队名字的首字母开头,同时有不同团队在店时,每个团队都有自己的市场代码2. Transient
5、 Market Codes 散客市场代码Transient market codes always start with a number, unlike groups, they do not change. The same market code is used over and over again for each guest that is booked at that rate. There are four categories of transient rates, and each category contains several different rates. The
6、 four categories are: 散客市场代码通常以数字开头,该代码是不变的,同样的市场代码会用在所有通过相同渠道及价格的预订中。共有四种不同的散客市场代码2.1 REGULAR TRANSIENT RATES, which include:通常的散客价包括: *Rack Rate门市价 Rack rate is the highest published rate of a standard guest room and is the rate that discounts are based upon. 门市价是对外公布的一个标准房价,也是折扣的依据*Corporate公司价 A
7、 corporate rate, which is lower than the rack rate, is offered to guests traveling on business.公司价比门市价要低,是为差旅的客人提供的*Concierge or Club 门房或俱乐部价 For hotels that offer a Concierge or Club Level, there is a Concierge or Club rate. This rate is usually higher than the corporate rate due to the extra ameni
8、ties and service the guest receives.为酒店,提供礼宾或俱乐部层面上,有一个门房或俱乐部率.它的费用比公司价要高一些,因为客人要求其它的设施和服务.* Weekend周末 Hotels usually offer a weekend rate on Friday and Saturday nights. Depending on the type of property, the weekend rate may be higher or lower than the weekday rate酒店在周五和周六晚一般都根据不同的房型提供一个周末价.周末价格一般比
9、工作日价或高或低.2.2 BUSINESS TRANSIENT RATES, which include:商务市场代码* Special Corporate 公司特价Special Corporate rates are set up for companies whose employees use Marriott Hotels when they travel. The companies who have special corporate rates vary at each hotel, and company identification may be required to s
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