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1、银行员工违规行为积分管理办法的学习心得从内心树立起在优质服务过程中的有效风险防范意识中国农业银行宁波市分行员工违规行为积分管理办法和实施细则(试行) 学习心得通过近时期对中国农业银行宁波市分行员工违规行为积分管理办法(试行)和中国农业银行宁波市分行员工违规行为积分管理办法实施细则(试行),实现科学有效的管理,就必规范员工行为规范,做到有规可循,违规必究。难以想象没有制度的企业,是没有成功的员工行为规范,是难以完成有效经营目标的。有了好的制度规范,才能保证员工能科学地,行之有效地执行领导者的决策。加强对行为规范的学习理解 掌握便于在实际工作中执行:一、 员工违规行为积分管理办法中对一线员工在现金
2、出纳业务、结算业务、储蓄与ATM业务、外币兑换、银行卡业务、网上银行业务、收付清算业务等易疏忽、技能匮乏造成的违规行为.强调因各业务的违规操作带来的风险,并出台了相应的扣分机制,使每个员工都要时刻保持着对风险的敏感性,杜绝违规行为的发生。并从内心更深刻的认识到,在从事日常工作的每一天、每一个环节,都必须在业务合规操作的要求下进行,决不能存在以感情代替制度,以相互信任代替约束监督,也不能单纯从发展业务的角度去考虑问题。要做到令方行、禁则止。二、 避免“群体思维”和“习惯思维”,养成在操作过程中,多问为什么的习惯。工作中,由于个人知识、素养、成长环境、教育经历、工作背景等因素影响,我们的思维会出现
3、各种偏差,可能会出现盲从、从众等心理现象,认为别人都是这么做的,以前一直都这样做,从没出现过风险等。在工作中,自己意识不到缺乏必要的知识和沟通能力,按照自己认为正确而实际错误的方式工作。三、 切实提高我们在工作中的合规意识,杜绝自认为没有风险,而对违规视而不见。其实许多案件都是从小事发展起来的。古人云,不以善小而不为,不以恶小而为之。就是这个道理。通过学习,将在今后的工作:一是加强有关业务的学习、特别是规章制度的学习,熟悉和掌握规章制度的要求,提高自身的综合素质和分析能力。二是认真履行工作职责。三是从小处做起,将各项制度落实到日常业务中去。并树立合规意识、责任意识和同事之间形成自觉提醒和监督的
4、意识。为此,本人在今后的工作中,在处理业务时要按照业务流程和操作程序,做到准确快捷高效。同时对客户的服务要主动热情,面带微笑耐心周到,做到来有迎声问有答声去有送声。注意倾听客户提出的意见和要求,了解客户所办业务的需求,按照客户的意愿完成交易。只有认真履行工作职责和规范行为准则,只有依靠建全的制度与优质文明的服务,才能确保我行稳建持续地发展。 结束语!祝大家学到有用的知识,提升自己的能力,实现自己的梦想,踏踏实实干好每一件事,为美好的明天而努力!166e0syyyosb6c7reo1gc5iupcg9bein6o1cnqgq2su5lb7sfaht6rcmqu3lvtkyhykr3zrwb.z1
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