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1、-电话英语对话(情景一)A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好,我是Mary。B: Hello, Id like to speak to Mr. Hunter, please. 你好,我想找Hunter先生。A: May I ask who is calling, please? 请问您是哪位?B: My name is Herbert Wood of IBM Computer Company. 我是IBM公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please (into PBX) M
2、r. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢,Wood先生,请稍等。(打内线电话)Hunter先生,IBM电脑公司的Wood先生找您。C: Can you find out what he wants? 你可以问他有什么事吗?A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wi
3、sh to speak to him about.好的,Hunter先生。(对来电者说)对不起Wood先生,让您久等了。Hunter先生现在非常忙,他想知道你有什么事对他说。B: Yes, I want to buy some computer software and talk about developing some other software. I dont know whether he is interested in that or not? 是的,我想买一些软件,另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。A: I see. Thank you very much,
4、 Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.我明白了,非常感谢,Wood先生。请你等一下好吗?(打内线电话)Hunter先生,Wood先生想买一些计算机软件。C: I see. Put him on line two. 好的,请转到2号线。A: Yes, Mr. Hunter. (To caller) Mr. Wood, Im very sorry to have kept you waiting. Ill put you
5、 through to Mr. Hunter.好的,Hunter先生。(对来电者)Wood先生,不好意思让你久等了,我把你的电话接给Hunter先生。A: Good afternoon, Sales Department. May I help you? 下午好,销售部,我能帮你什么忙吗?B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗?A: Ill see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的?B: John Smith.A
6、: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, Im afraid. Can I help you?请别挂机,Bush先生正在和总经理开会,我可以帮你忙吗?B: Well, I want to discuss with him the new contract we signed last week. 好的,我想跟他讨论一下我们上星期签订的合同。A: I dont think the meeting will go on much longer. Shall
7、I ask him to call you when he is free? 我想会议不会开得太久,我让他有空给你打电话,好吗?B: Yes, that would be easiest. 是的,那样最好了。A: Could I have your name again, please? 请再一次告诉我你的姓名,好吗?B: Yes. Its John Smith.好的,我叫John Smith。电话(二)A: And the number? 电话号码呢?B: 021-64358796A: OK. Youll be hearing from Mr. Bush later in the morni
8、ng then, Mr. Smith.好的,Smith先生,早上晚些时候,你会收到Bush先生的电话。B: Thank you for your help. Good-bye. 谢谢你的帮助,再见。A: You are welcome. Good-bye. 别客气,再见。A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业,我是Cathy Winer, 我能帮您吗?B: Good afternoon. Could you connect this call with Mr. Black, p
9、lease? 下午好,麻烦你接到Black先生,好吗?A: May I know whos calling? 请问您是哪位?B: This is Mary Fox of A.B.C. Computer CoIm calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your n
10、umber and ask him to call back later?对不起,Fox小姐。Black先生正在开会,请告诉我你的电话号码,我会让他给你打电话的,好吗?B: Im afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想现在和Black先生说话,他有紧急事情与Black先生商量,不能拖延。A: OK. Then, would you please hold t
11、he line? (one minute later) 好的,请你别挂机。(一分钟后)Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐,电话接通了,Black先生可以和你通话了,请吧。B: Thank you for your kind assistance, Ms. Winer 非常感谢你的善意帮助,Winer小姐。A: You are welcome. 别客气。A: Good morning. NTT Co 早上好,NTT公司。B: Hello. May I speak
12、to Mr. Ira Black, head of the Export Section, please? 你好,可以和出口部负责人Ira Black先生通话吗?A: Im sorry. Mr. Black has just gone out. May I ask whos calling? 对不起,Black先生刚出去。可以问一下您是哪位吗?B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?我是Ace咨询公司的John Carter. 请你告诉
13、我什么时候能找到他。A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗?B: I think its better for me to leave a message. But its important and urgent. Please make sure he gets this
14、message.我觉得还是留下一个口信比较好。不过这件事很要紧,请一定将留言传达给他。A: I see. Im sure to pass your messages to Mr. Black. 明白了,我一定把您的留言传达给Black先生。B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? Its very important. Ill explain later. 那就好
15、,你可以告诉他,由于意外变化,在进一步通知之前,请勿给NNC公司发货。事关重大,稍后我会做出解释。A: Okay, let me repeat your message to see if Ive got it all. 行。我重复一遍留言,看看是否记全了。作为职场中的一员,我们免不了要外出办公。为了使自己的工作更有效率,我们就需要提前和对方确定好相关事宜,这时,电话就发挥了相当重要的作用。通过电话还可以用它来解决当面不好说的许多问题呢!本期,我们就来学习一下如何用电话预约和解决问题。电话英语对话(情景三)OFFICE ASSISTANT: Good morning. Odyssey Prom
16、otions. How may I help you?办公室文员: 早上好。这里是奥德赛企划公司。我能为您提供什么帮助吗?NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?尼克: 你好,我是国际通讯公司的尼克戴尔文。可以帮我转接海伦特纳吗?OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员:
17、有个叫尼克戴尔文的人打来电话要找你。HELEN: Thank you. Hi, Nick. Nice to hear from you. Hows the English weather?海伦: 谢谢你好,尼克。很高兴接到你的电话。英国那边的天气怎么样?NICK: Its pretty good for the time of year. Whats it like in New York? 尼克: 就今年这个时候来讲,还是相当不错的。纽约那边的天气呢?HELEN: Not good, Im afraid. 海伦: 恐怕不怎么样。NICK: Thats a pity because Im pl
18、anning to come across next week.尼克:那真糟糕,因为我正打算下礼拜过去一趟。HELEN: Really? Well, youll come by to see us while youre here, I hope?海伦: 真的吗?嗯,我希望你来的时候能顺便过来看看我们,可以吗?NICK: Thats what Im phoning about. Ive got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to meet up
19、 either before or after.尼克: 这正是我打电话想要告诉你的事情。下礼拜二,我要在波士顿会见一个客户。我希望,在那之前或之后我们能找个时间见一下。HELEN: Great. That would give us a chance to show you the convention centre, and we could also drop in at Caesars Restaurant where Gregg has arranged your reception.海伦: 太好了。那样我们就有机会带领你参观一下会议中心了,而且我们还可以顺便去凯萨饭店,葛雷格已经在那
20、里为你安排好了接待活动。NICK: Thats what I was thinking. 尼克: 我也是这么想的。HELEN: So you said you have to be in Boston on Tuesday? Thats the 8th? 海伦: 嗯,你说你要在礼拜二的时候到波士顿?那是8号吧?NICK: Thats right. Now, I could stop over in New York either on the way in - that would be the Monday.Would that be possible? 尼克: 没错。那样的话,我也可以在去
21、之前先去纽约一趟可能是礼拜一的时候那没问题吧?HELEN: Ah, Im afraid I wont be in the office on Monday, and I think Gregg has meetings all day.海伦: 啊,恐怕礼拜一的时候我不在办公室,而且我想葛雷格全天都在开会。NICK: Uh-huh, well, the other possibility would be to arrange it after Boston on my way home.尼克: 嗯嗯,好吧,那另一个可能就是在我从波士顿回来的时候再安排见一下了。HELEN: When do yo
22、u plan on leaving Boston? 海伦: 你打算什么时候离开波士顿?NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是礼拜二下午,也可能是礼拜三上午,但我想赶在礼拜三晚上搭乘航班返回伦敦。HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning.
23、 Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesars. If theres time, you could come back to the office and well run through any of the details that still havent been finalized. 好。嗯,如果你能在礼拜三上午飞过来的话,那对我们来说最好不过了。葛雷格或者我可以去机场接你,之后,我们可以带你去参
24、观会议中心和凯萨饭店。如果有时间的话,你可以再去一下我们的办公室,我们可以迅速处理一些还没有解决的细节问题。NICK: That sounds good. Just as long as I can get back to the airport for my evening flight.尼克: 听起来不错。只要我能赶回机场搭上我的夜班飞机就行。HELEN: No problem. Look, why dont you fax me your information once youve confirmed your flight times? Then well get back to y
25、ou with an itinerary for the day - thats Wednesday the 9th, right?海伦: 没问题。嗯,一旦你确定了你的航班日期,发个传真告诉我具体情况如何?那样我们就可以给你回复当天的日程安排那天是9号礼拜三,对吧?NICK: Thats right. Good, well, Ill do that and I look forward to seeing you next week.尼克: 没错。好,嗯,我会的,我期待着下礼拜和你们见面。HELEN: Same here. See you next week. 海伦: 我也是。下礼拜见。电话之
26、用语到国外出差之前,一般而言都以传真和外国的当事者取得晤面的约定,很少用电话联络。但是在国内,或是自己在国外需要紧急晤面的时候,利用电话则较为方便。在本篇中所要介绍的是要求晤面的人:(1)正确介绍自己的姓名,与正确获知对方姓名。(2)要询问希望与谁晤面,并且把意思正确地传达给对方。(3)要传达或询问约定的时间与场所。如果能正确地沟通并掌握上述三点原则,那么你的商务英文电话就可以说是及格了。(1)经由秘书安排约定Id like to make an appoingtment with Mr.Hammer. (我想要和Hammer先生约个见面时间)原则上约定见面商谈时,应事先用传真或信函同志对方较
27、为妥当。如果在事先未能以书面告知时,最好说清楚见面时想说的内容,如 to diascuss the contract 洽谈合同事宜。(2)经由秘书安排约定Could I see Mr.Hammer sometime this week? (我们能不能在这个星期跟Hammer先生见个面?sometime this week 是这个星期随便什么时候之意。最好配合自己的日程表说清楚有空闲的时间,如 Either on Wednesday or Thursday.(星期三或星期四都可以)。(3)经由秘书安排约定Would it be possible to see Mr.Hammer tomorrow
28、? (明天能不能跟 Hammer先生见个面?) 左句含有 Does Mr.Hammer have time to meet with me tomorrow? (Hammer先生明天有时间跟我见面吗?),或 If he does have time,may I meet him tomorrow? (如果他有空,我明天能跟他见面吗?)之意。(4)经由秘书安排约定What time is convenient for him? (他什么时候有空呢?) 也可以说 What time is he available?(他什么时候有空?),但用 convenient 会给人比较客气的感觉。如果无法照对
29、方的要求时间见面时,就说Im available at three oclock.(我三点有空)来试探一下也无妨。(5)经由秘书安排约定Id like to have lunch with him tomorrow. (我想明天和他吃午饭)在欧美,商业界常举行 a lunch meeting 商业午餐。在这种聚餐中,不但容易相互沟通,也可以借此加深彼此交情,因而用餐的时间长达三小时的情形也屡见不鲜。(6)直接求见本人If you have time, Id like to meet with you today. (如果您有时间,我想今天跟您见个面)虽然已约好时间,可是有急事想提早见面时,就可
30、以用这句。如果没有空闲时间就说 Im sorry,but Im really tied up today.(很抱歉,我今天真的没空)。(7)直接求见本人Could you spare me about half an hour? (能不能给我半个小时的时间?)这句话是对熟人说的话。spare是腾出(时间),分让(东西)之意。有时间的话说 Sure.,OK.等;如果没空的话说 Im afraid I cant.(恐怕不行)就可以了。(8)直接求见本人Could we get together at L.A.Restaurant? (我们能不能在洛城餐厅会面?)get together是聚会、会面
31、之意的较为随便的说法。说明聚会地点,如某某餐厅等时,最好指出大家共同认识(shared knowledge)的目标比较好。(9)直接求见本人I was wondering if we could arrange a meeting to discuss the new product. (我想,我们是不是可以安排一次会面来讨论新产品)这句是经由第三者介绍而尚未谋面的人在约定晤面时使用。I was wondering if.的说法含有不太拘束形式的温和语气。还可以用Would it be possible to meet and discuss the new product?.(10)直接求见
32、本人Im calling about what we discussed the other day. (我打电话是为了前几天我们所讨论的事)这句是已见过面想再继续时的说词。接到电话的人可以答称 Ive been waiting for your call.(我一直在等您的电话里),并接着说Lets get together. When can we meet to talk?(我们来聚一聚。什么时候可以见面?)(11)询问目的What would you like to talk to me about? (你要跟我谈些什么事?)也可以用 Can l ask you what you wan
33、t to discuss?.要见面之前,事先了解讨论的内容、前后关系、背景(context)等有助于预作交涉前的准备工作。(12)表示同意Sure. (好啊!)简短地表达肯定的方式有 Certainly. (当然可以),Of course.(当然)等,意思都差不多。在谈话中如果常用这种简短词句会给人幼稚的感觉。应该用一些不同说法才能给人较佳印象。(13)表示拒绝I dont think we have to meet on this subject. (关于这个问题,我不认为我们有见面的必要)对于不认识的人或推销人员的求见电话,认为无需见面时,可以用这句话,或明确地用Its probably
34、not necessary to meet.(没有必要见面)来加以谢绝。(14)与代理人会面Im afraid I cant, but Mr.Brown will meet you instead. (我不能会面,但Mr.Brown会替我跟你见面)句首用 Im afraid I cant.会给人非常客气的印象。若不小心而唐突地说出Im too busy to meet you.,说不定会给对方带来受轻视的感觉。(15)想要决定的时间与场所May I arrange the time and the place, please? (能不能让我安排时间与场所?)也可以 Do you mind if
35、 I set the time and location for our meeting? (我来定见面的时间和地点可以吗?)。开会的时间和地点常常影响商谈的成果,因而配合对方时间的同时,要把握主导权。(16)询问适当的时间When do you have free time? (您什么时候有空?)这是自己有时间可以配合对方来约定见面时间的问法。也可以用 When are you available? 谈商务时,free time 指的是除去假日及下班后的时间。(17)告知适当时间Im free at three oclock today. (我今天下午3点有空)此句是(3点以前不方便,但3点
36、以后才有空)的意思。也可以用 Im available at three oclock.如果是3点到4点有空的话,就用availbale from three o clock until four 即可。(18)提议约定日期与时间Can I see you Thursday at nine? (我能不能在星期四,9点跟您见面?)如果对方没有时间时,就用 How about.? 的句型来调整适当的见面时间。用Ill be free anytime from 10:00a.m.till 3:00p.m.on Wednesday.(星期三的上午10点到下午3点我都有空)的话,可以让对方选择方便的时间
37、。很多同学都打过电话,可是你打过英语电话吗?有没有注意到打电话时汉语和英语在习惯表达方式上的差异呢?下面是学习啦小编为大家带来电话必备英语口语,欢迎大家学习!电话必备英语口语1:Oh, how do you do, Xiao Fu. This is Mary.哦,你好,小付。我是Mary。Mary, Im glad you called me.Mary,很高兴你给我打电话。Im calling to ask you some questions about Susan.我打电话是想问一些关于苏珊的事。Sure. Oh, sorry, Mary, Id better go now.可以。哦,抱歉
38、,Mary,我要挂电话了。Is the boss coming by?是老板过来了吗?OK. Ill let you get back to your work.好,你过去工作吧。Ill call you again later, OK?我以后再打给你,好吗?OK.好的。Oh, Somebodys at the door. I have to go.哦,有人来了,我得去开门。Sorry, I have to say good-bye.我不得不说再见了。Ill think about it and call you back soon, OK?我考虑一下,回头我尽快打电话给你,好吗?Sorry.
39、 I have a meeting right now.抱歉,我马上有个会议要开。Emergency Assistance, may I help you?紧急事故救援中心,有什么需要帮助的吗?Ive just been robbed. What should I do?我刚刚被抢劫了,现在不知道该怎么办?Are you injured, sir?先生,您受伤了吗?No, no, Im just a little upset.没有,没有受伤,只是情绪有点不稳。Please remain calm, sir. Just give me your name and your location.请保
40、持镇静,先生。告诉我你的名字和所在地点。My name is Lu Wei. I am beside Beijing Hotel on Changan Street.我叫陆伟,在长安街北京饭店旁边。Please stay where you are, well have a patrol car there in two minutes.请您呆在原地,两分钟之内我们派巡逻车过来。Ive just been the victim of a robbery.我被抢劫了。A thief has just robbed me. Can you send the police?一个盗贼抢劫了我,你能替我
41、报警吗?Please try to keep relaxed, sir.别太紧张,先生。Just give me your name and the place where you are calling from?请给我您的姓名与地点所在。San Francisco General Hospital.这里是旧金山总医院。Hello, this is Wang Ming. May I speak to Gao Ling, please?喂,我是王明,我可以和高玲通话吗?Oh, Wang Ming, this is she.哦,王明,我就是高玲。I need to make an appoint
42、ment with you tonight.我想今晚约你。OK. What time is it?好啊。什么时候?Seven oclock, Ill pick you up at your office.晚7点,我去办公室接你。Great.太好了。Id like to make an appointment to discuss a question.我想约个时间讨论个问题。Id like to meet Miss Kong sometime.我想找个时间跟孔小姐见面。Dr. Lees office.李医生诊所。Hello, I have a bad headache.喂,我的头痛得很厉害。I
43、d like to see the doctor at the earliest possible time.我想尽快看医生。May I make an appointment now?现在可以预约门诊吗?Yes, but Dr. Lees schedule is full for today. How about 9:00 tonight?可以,不过李医生今天的时间排满了。今晚9点好吗?Thats fine. I think I can wait till then.好的,我想我可以等到那时候。电话必备英语口语2:May I have your name and number, please
44、?请问你的姓名和电话号码?The name is Wang, and the number is 363-1127.我姓王,电话是363-1127。Thank you, Mr. Wang. See you later.谢谢您,王先生。再见!Dr. Tylers office. Good morning.早上好,泰勒医务所。Good moring. This is Huang Feng.早上好,我叫黄凤。Are you sick?你病了吗?Yes, I have a terrible cold.是的,我得了重感冒。Have you been here to see Dr. Tyler befor
45、e?你曾来过泰勒医务所看过医生吗?No. This is my first visit.没有。这是第一次。Just a moment, Ill ask him.稍等,我问一下他。Yes, he makes house calls, but the doctor has an opening only after 2:00 p.m.好,他愿出诊,但他在下午2点后才有空。Thatll be fine.好吧!Ill try to squeeze you at 2:30 p.m.你来如何?我会在下午2点半挤出时间的。Thank you. The address is No.44 Changning Road.谢谢你,地址是长宁路19号。And my phone number is 797-7963.我的电话是797-7963。Would two oclock be acceptable?两点钟合适吗?Does two oclock sound alright?两点钟好吗?Id like to set up a doctors appointment as soon as possible.我想尽快预约门诊。Can I set it up now?现在可以预约吗-第 13 页-
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