TL9000 Requirements R40.pdf
《TL9000 Requirements R40.pdf》由会员分享,可在线阅读,更多相关《TL9000 Requirements R40.pdf(54页珍藏版)》请在得力文库 - 分享文档赚钱的网站上搜索。
1、Licensed to:Alcatel,2006 July 12,For Internal Use Only,2006 QuEST Forum Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum)TL 9000 Quality Management System Requirements Handbook Release 4.0 Licensed to:Alcatel,2006 July 12,For Internal Use Only,2006 QuEST Forum Copyright 2006
2、 Quality Excellence for Suppliers of Telecommunications Forum For information about the QuEST Forum,visit the QuEST Forum website at questforum.org For TL 9000 specific information,visit the TL 9000 website at tl9000.org TL 9000 is a registered trademark of the Quality Excellence for Suppliers of Te
3、lecommunications Forum.Sections of this document contain copyrighted material from a variety of sources;these sources are identified in the Bibliography of this handbook.The text highlighted in the boxes throughout this document is a verbatim reproduction of ISO 9001:2000.This text is copyrighted by
4、 the International Organization for Standardization.Not for resale.No part of this standard may be copied or reproduced in any form,including an electronic retrieval system,without the prior written permission of the American National Standards Institute,Inc.,11 West 42nd Street,New York,NY 10036,wh
5、ich holds reproduction rights in the United States.Approved and Adopted by the QuEST Forum Effective June 30,2006 Licensed to:Alcatel,2006 July 12,For Internal Use Only,2006 QuEST Forum Foreward TL 9000 Quality Management System Requirements Handbook 4.0 iii Foreword The TL 9000 Quality Management S
6、ystem Requirements Handbook was prepared in a cooperative effort by the global members of the Quality Excellence for Suppliers of Telecommunications(QuEST)Forum.Our goal is to continually advance the requirements and measurements handbooks.When this quality management system(QMS)is implemented,the r
7、esults will provide telecommunications customers with faster,better and more cost-effective services.Another major accomplishment is to continually update the TL 9000 QMS for technological and business advancements through input from world class companies.This book complements the TL 9000 Quality Ma
8、nagement System Measurements Handbook with requirements that support Telecommunications industry service providers and their suppliers commitment to meeting the expectations of their customers.TL 9000 registered companies must report the results of their products and services,which truly makes this
9、standard unique.The QuEST Forum is pleased to present this book in a common spirit of delighting our customers.2006 QuEST Forum Executive Board Raghu Rau,Chair Maureen Merkle,Vice Chair Motorola,Inc.AT&T Services,Inc.Jehangir Ardeshir Dave Ayers Tata Group Lucent Technologies Giuseppe Borrelli Micha
10、el Daigle Alcatel Verizon Communications Shunichi Fujii Everett McNair Fujitsu Corning Cable Systems Ron P.Ostrowski Oscar Primelles Cisco Systems,Inc BellSouth Peter Stangl Richard Woodruff Vodaphone Belgacom Licensed to:Alcatel,2006 July 12,For Internal Use Only,2006 QuEST Forum Preface The Qualit
11、y Excellence for Suppliers of Telecommunications(QuEST)Forum was founded to foster continued improvements to the quality and reliability of telecommunications service worldwide.The founders took the critical initial step of establishing a common set of quality management system requirements and meas
12、urements by creating the TL 9000 Quality Management System Requirements Handbook and the TL 9000 Quality Management System Measurements Handbook.These handbooks are the result of a cooperative effort among worldwide members of the telecommunications industry.Over the years,the QuEST Forum workgroups
13、 with inputs from the entire QuEST Forum membership have improved the handbooks to ensure applicability to new technologies,and new product categories.As we have expanded QuEST Forum membership,the handbooks represent a global view.The work of the QuEST Forum yields benefits to service providers,the
14、ir subscribers,and their suppliers.Membership is composed of telecommunication Service Providers,Suppliers,and Liaisons.QuEST Forum Members are expected to actively participate in the QuEST Forum workgroups where the handbooks are discussed.QuEST Forum members have defined voting.QuEST Forum Members
15、 vote on adoption of the TL 9000 structure,content,administration,and other questions coming before the QuEST Forum.The QuEST Forum establishes and maintains a common set of quality management system requirements and measurements built upon currently used industry standards,including ISO 9001:2000.T
16、he requirements promote consistency and efficiency,reduce redundancy and improve customer satisfaction.They also enable suppliers to improve quality and reliability,reduce costs,and increase competitiveness.Raghu Rau QuEST Forum 2006 Chair Senior Vice President,Motorola TL 9000 Quality Management Sy
17、stem Requirements Handbook 4.0 Licensed to:Alcatel,2006 July 12,For Internal Use Only,2006 QuEST Forum Acknowledgements Acknowledgements The strength of the QuEST Forum is the outstanding capabilities and commitment of the members who represent their respective companies at the QuEST Forum Regional
18、and Work Group Meetings.This exceptional group of talented industry leaders has produced this major update to the TL 9000 Quality Management System Requirements Handbook.These individuals from organizations around the globe included service provider,supplier,and liaison members within the Forum.They
19、 accomplished the update of the Requirements handbook through extraordinary teamwork by working together for the common good of this industry.Personally,and for the entire QuEST Forum,I would like to thank the following QuEST Forum individuals and companies for their direct contributions to this upd
20、ate of the TL 9000 Quality Management System Requirements Handbook 4.0.Don Pickens QuEST Forum Chief Operating Officer TL 9000 Quality Management System Requirements Handbook 4.0 v Licensed to:Alcatel,2006 July 12,For Internal Use Only,2006 QuEST Forum Acknowledgements The Release 4.0 version of the
21、 TL 9000 Quality Management Systems Requirements Handbook is the product of the Integrated Global Quality Requirements and Measurements Work Group and the Oversight Work Group of the QuEST Forum.Project Directors 2006 Rod Bothwell Motorola 2005 Brendan Pelan Verizon 2004 Kevin Calhoun Corning Cable
22、Systems 2003 Brendan Pelan Verizon 2002 Greg Fledman Motorola 2001 Brendan Pelan Verizon Contributors:ADC Telecommunications,Inc.Janet Rosenbaum ADTRAN Inc.Ed Bryan Michael Hoefer Ed Rohlfs Alcatel Nancy Bell Neil Duckworth Beckie White Tom Yohe American Cable Assemblies,Inc.Charlie McCarthy ANSI AS
23、Q National Accrediation Board(ANAB)Lori Scheid AT&T Inc.Beth Ford Percy Kimbrough Jim Lankford Bill McGreevy Kathy Parker Vuong Phi Michael Server Rick Werth BCGI Tareq Rahman Belgacom Marc Vandenberghe Bell Canada Jean-Normand Drouin Walter Mueller BellSouth Telecommunications Irv Briks Mort Burnet
24、t Archie McCain Joseph McKinney Tex R.Prater BIZPHYX,Inc.Bob Clancy Bookham David Broadbent Chris Hawnt British Telecommunications Steve Dickens Tony Korycki CABLCON Bryan Kadrich Sandy Laird Celestica International,Inc.Sonja Jauch Shalini Prabhakar Cisco Systems Syd Garrett Susan George Jim Hudec D
25、awn Perry Susan Zanner COBASYS Mike Paruszkiewicz Commscope Bobbi Trick Comverse Network Systems Ohad Appelbaum Elizabeth Tracy Corning Cable Systems Dave Barski Kevin Calhoun Jerry Cates Steve Cooper Joel Reece Deutsch Telecom AG Helmut Imlau Eagle Group USA Inc.Jill Kitka ECI Telecom Misha Ptak Em
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- TL9000 Requirements R40
限制150内