Introduction on ISO 9000 Series Standards(ppt 43页)英文.pptx
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1、来自中国最大的资料库下载Introduction on ISO 9000 Series StandardsWhat is ISO?nInternational Organization for StandardizationnWorldwide federation of national standards bodiesnNon-governmental organizationnEstablished in 1947ISO: Management System StandardsnTwo “Management System” standards: qISO 9000 Quality qI
2、SO 14000 EnvironmentalnProvide model for setting up & operating management systemnBuilt on firm foundation of state-of-the-art practicesISO 9000 Family Standards: 2000nISO 9000:QMS - Fundamentals and VocabularynISO 9001:QMS - Requirements nISO 9004: QMS - Guidelines for Performance ImprovementsnISO
3、19011:Guidelines for QMS & EMS Audit ISO 9000 Registrations Worldwide0100,000200,000300,000400,000500,000600,000Dec. 1995Dec. 1996Dec. 1997Dec. 1998Dec. 1999Dec. 2000Dec. 2001Number of RegistrationsISO 9000 Family Standards: 2000nEight QM principlesnWhat is the most important principle?nAnd why?Proc
4、ess-based QMS modelContinual improvementCustomer(and other interested party)RequirementsCustomer (and other interested party)SatisfactionManagement ResponsibilityResource ManagementProductRealizationMeasurement,Analysis &ImprovementProductOutputInput图释图释V a l u e - a d d e d activities Information f
5、lowMajor contents of ISO 9001: 2000n4 Quality Management System4.1 General Requirements4.2 Documentation Requirements 4.2.1 General 4.2.2 Quality Manual4.2.3 Control of Documents4.2.4 Control of RecordsMajor contents of ISO 9001: 2000n5 Management Responsibility 5.1 Management Commitment 5.2 Custome
6、r Focus5.3 Quality Policy 5.4 Planning 5.4.1 Quality Objectives 5.4.2 Quality management system planningMajor contents of ISO 9001: 2000n5 Management Responsibility 5.5 Responsibility Authority and Communication5.5.1 Responsibility and Authority5.5.2 Management Representative5.5.3 Internal communica
7、tion5.6 Management Review 5.6.1 General 5.6.2 Review inputs 5.6.3 Review outputs Major contents of ISO 9001: 2000n6 Resource Management 6.1 Provision of Resources 6.2 Human Resources 6.2.1 General6.2.2 Competence, awareness and training6.3 Infrastructure6.4 Work Environment Major contents of ISO 900
8、1: 2000n7 Product Realization 7.1 Planning of Product Realization 7.2 Customer Related Processes 7.2.1 Determination of requirements related to the product 7.2.2 Review of product requirements 7.2.3 Customer Communication Major contents of ISO 9001: 2000n7 Product Realization 7.3 Design and Developm
9、ent (D&D)7.3.1 Planning of D&D 7.3.2 Inputs of D&D7.3.3 Outputs of D&D 7.3.4 Review of D&D 7.3.5 Verification of D&D 7.3.6 Confirmation of D&D 7.3.7 Control of changes in D&DMajor contents of ISO 9001: 2000n7 Product Realization 7.4 Purchasing 7.4.1 Purchasing Process 7.4.2 Purchasing Information 7.
10、4.3 Verification of purchased product 7.5 Production and Service Provision 7.5.1 Control of processes 7.5.2 Validation of processes 7.5.3 Identification and Traceability 7.5.4 Customer Property 7.5.5 Preservation of Product 7.6 Control of Monitoring and Measuring DevicesMajor contents of ISO 9001: 2
11、000n8 Measurement, Analysis & Improvement 8.1 General8.2 Monitoring and Measurement 8.2.1 Customer Satisfaction 8.2.2 Internal Audit 8.2.3 Monitoring and Measurement of Processes 8.2.4 Monitoring and Measurement of ProductMajor contents of ISO 9001: 2000n8 Measurement, Analysis & Improvement 8.3 Con
12、trol of Non Conforming Product 8.4 Analysis of Data 8.5 Improvement 8.5.1 Continual Improvement 8.5.2 Corrective Action 8.5.3 Preventive ActionQ u a lity P o lic yQ u a lityO b je c tiv e sQ M SP la n n in gIn te r n a lC o m m u n ic a tio nM a n a g e m e n tR e v ie wA llo c a tio n o fR e s o u
13、r c e sT r a in in gIn fr a s tr u c tu r eW o r kE n v ir o n m e n tC o n tr o l o f N o n -c o n fo r m a n c eC o r r e c tiv eA c tio n sM o n ito r in g a n dM e a s u r e m e n tIn te r n a l A u d itA n a ly s is o fD a taCUSTOMERSATISFACTIONCUSTOMERREQUIREMENTSM e a s u r e m e n t,A n a ly
14、 s is &Im p r o v e m e n tR e s o u r c eM a n a g e m e n tM a n a g e m e n t R e s p o n s ib ilityC o n tin u a lIm p r o v e m e n t P r e v e n tiv eA c tio n sR e s p o n s b illity ,A u th o r ityP r o d u c tR e a lis a tio nC u s to m e r -R e la te dP r o c e s s e sD e s ig n &D e v e l
15、o p m e n tP u r c h a s in gP la n n in g o f P r o d u c tR e a lis a tio nD o c u m e n t a n d R e c o r d sC o n tr o lP r o d u c tio n a n dS e r v ic e P r o v is io n.Interaction of key elements under ISO 9001:2000 Establishing QMSnWhen to establish QMS?n-gain access to the international ma
16、rket n-create or strengthen the brand n-clear/standardize/improve the internal processes n-more emphasis on quality and the culture concernedEstablishing QMSnPDCA-Demings contribution-base of process improvementPLANCHECKDOACTDemingSteps to ISO 9001 RegistrationpIdentify key processespDesign & docume
17、nt systempImplement and operate systempInternal auditspRegistrar auditpMaintain registrationSteps to Registration1. Identify key processes “Process map” shows relationship between processes throughout organizationQMS Model for AIOUs External MBA Degree Program Steps to Registration2. Design & docume
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