Six_Sigma[1].pptx
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1、1Six Sigma What It is How It Affects Human ResourcesRonald D. SneeK. W. Tunnell ConsultingNovember 13, 20012What is Six Sigma ? Measure of how well a process is performing - Six Sigma process produces 3.4 defects per million opportunities - Most companies are at 3-4 sigma levelPhilosophy of reducing
2、 defects so we can improve customer satisfaction and reduce costsBusiness Strategy that increases process performance resulting in enhanced customer satisfaction and improved bottom line ($). 3What is Six Sigma?ImprovementBreakthroughSystematic, Focused ApproachRight Projects - Linked to Business Go
3、alsRight People- Selected & TrainedProject Management- Management ReviewsSustaining Gains- Identify New ProjectsRight Results- Process & Financial($)Process ThinkingProcess VariationFacts, Figures, DataDefine, Measure, Analyze, Improve, Control8 Key Tools - Linked and SequencedStatistical ToolsMinit
4、abCritical Few VariablesINITIATIVE METHODS & TOOLS4 ROLES OF LEADERSManagement TeamProjectChampionMaster Black BeltGreenBeltBlack BeltandTeamFunctional GroupsHR, Finance, ITEngg, QA, etc.5Six Sigma Improvement StrategyPhase 0: Process DefinitionPhase I: Process MeasurementPhase II: Process AnalysisP
5、hase III: Process ImprovementPhase IV: Process Control68 Key Six Sigma ToolsMaps and MetricsCause and Effect MatrixGage R&R StudyCapability AnalysisFailure Mode and Effects AnalysisMulti-Vari AnalysisDesign of ExperimentsControl Plans including Statistical Process ControlAdvanced tools are used as n
6、eeded to speed up improvement7Some Manufacturing Black Belt ProjectsIncrease process yield $300kIncrease process capacity $400kIncrease dryer throughput $130kReduce process downtime and scrap $320kReduce caustic use of Process Z $2000kMaterial loss: Reduce scrap & increase yield $150kReduce wet mill
7、ing operations costs $300k8Topics of Non-Manufacturing Projects Billing Energy Reduction Engineering Environmental Finance & Accounting Human Resources Information Technology Internal Audits Inventory Reduction Legal Logistics - Transportation Customer Service Maintenance Planning and Scheduling Pro
8、duct Design Purchasing QC Lab Safety Sales Shipping9Projects in Human ResourcesReduce cycle time on hiring process Increase “hit rate” on job applicantsEmployee turnover reductionOvertime reductionReducing staffing shortagesCycle Time Reduction for Long-Term Disability Application ProcessLong Term D
9、isability Application ProcessSite Determines Condition Prevents Employee from Returning to Work IndependentMedicalEvaluationEmployeeSiteMedicalSiteHuman ResourcesMedicalAuthorizationMedical Evaluation ReportMedicalAuthorizationCase Determination LetterEnter Total & Permanent CodeBenefits Supplier Re
10、view ProcessApproval / DenialEmployee Requests Site to Initiate an ApplicationAlternativeSupportingMedical InfoTransferrable Skills Analysis & Labor Market SurveyWeekly Disability Claim Notification Process11ImprovementsSupplier Processes- Renegotiate sub-contractors terms- New case management repor
11、ting- Review of case turn-around time performanceDupont Processes- Greater use of email and intranet- Case tracking and reporting database added- Use of performance metrics at SBU and sites- Ongoing communication, training and educationBenefitsAverage Cycle Time reduced 50-70%Process performance now
12、 meeting customer requirements of decisions in Granted by Project Champion Approved by Six Sigma Recognition Committee19Black Belt Recognition (cont.)Six Sigma Spirit Awards - Made by Project Champion - Recognizes and rewards efforts and achievements during projects with individual and team awards t
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