《礼仪与修养》讲义(第讲).pdf
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1、/11 礼仪与修养讲义(第5-8 讲)北京联合大学应用文理学院程德林第五讲迎来送往迎来送往的基本要求:热情周到有条不紊使宾客有“宾至如归”的感觉一、迎接1、迎宾接待贵宾到机场、车站、码头迎候,若互相不认识,接待者须在出口处举牌迎候。安排好小车座次2、引领引领者走在宾客的左前方上楼梯时请宾客走在靠墙一侧为宾客开门二、介绍介绍的要点:被介绍者多于两人需要逐一介绍时,应按职务由高到低进行介绍;作为第三方在另两人间进行介绍时,应遵守“尊者优先了解情况”的规则。三、握手1、握手的方式满握与浅握重握与轻握深情握与双手握握手加拍肩膀2、伸手的次序平辈女士与男士:让女士先伸手晚辈与长辈:让长辈先伸手/11 上
2、级与下级:让上级先伸手未婚者与已婚者:让已婚者先伸手3、握手十忌戴着手套心不在焉面无表情拒绝握手另一只手插在衣袋里用左手握坐着相握久握不放交叉握手男士之间仅握手指尖四、递接名片1、递接名片都应起身,以鞠躬状递或接2、都应诚恳友好,切忌敷衍了事。3、都应说些礼貌语言。4、递名片时将名片的正面朝向对方。5、接名片后认真看一眼,迅速掌握主要的信息。6、接名片后切忌随手一扔,更别在对方的名片上压东西。7、应将对方的名片端放在座位的右上角,等宾客告辞后才放进名片盒。五、招待1、以热茶、饮料、水果或点心招待宾客,一般不敬烟。2、茶水待客礼仪:放好茶杯盖、倒茶七分满、注意续水。3、饮料、水果等主随客便。六、
3、会谈谈判座位的安排:按照国际礼仪惯例“以右为尊”,应把对方安排在对门的位置或进门的右侧。七、送行送行前馈赠礼品或纪念品。贵宾应送到机场、车站、码头。忌重重地关门,不可兴高采烈。文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM
4、8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ
5、5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7
6、J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:
7、CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7
8、HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 Z
9、Z7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3/11 第六讲、拜访与馈赠一、拜访1、提前预约不做不速之客选用某种方式进行预约,确定拜访
10、的时间、地点、参加者、交谈的话题等。2、服饰得体(是对主人的尊重)3、预备礼物拜访时备份礼物是一种礼貌的表示。(关于馈赠礼仪在本讲第二部分讨论)4、守时践约应该准时到或提前5 分钟,迟到或提前太多均为失礼。5、限定空间拜访者的活动空间应有所限定,未经许可贸然进入非公开场合或主人私室都是失礼的!6、客随主便欣然得体地接受主人的招待谦和但不卑下大方但不大大咧咧尊重但不盲从7、适时告辞掌握好时间初次拜访的时间范围控制在 20 30 分钟,若延长拜访时间需征得同意。礼貌地告辞不要告而不辞,要致谢。二、馈赠1、馈赠之涵义文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文
11、档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D
12、6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5
13、R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L
14、3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F1
15、0D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1
16、X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A
17、4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3/11 馈赠即赠送礼品,是人际交往中一种表达友情、敬重和感激的常用形式。2、馈赠六要素5W+1H:Who 送给谁,Why为什么送,What送什么,When何时送,Where什么场合送,How如何送3、礼品之定位明确礼品的对象性突出礼品的纪念性体现送礼者的个性重视礼品的时效性注意礼品的便携性4、馈赠的注意事项投其所好以新为好撕掉价签精心包装不要太昂
18、贵掌握实用的尺度可以己物转赠他人5、中西礼俗差异中国人接受礼物时先说些客套话,然后诚恳地致谢,等客人走后才打开礼物。西方人接受礼物时当着客人的面打开礼物,一边高兴地欣赏一边诚恳地致谢。6、馈赠之禁忌对朋友:不送刀、剪、伞、龟对老人:不送钟对商人、运动员:不送书非情侣男士对女士:不送香水、戒指、项链非情侣女士对男士:不送领带、腰带对情侣:不送梨、不送刀和剪对所有中国人:不单独送白花对异族异邦人士:不送他们的忌讳之物文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9
19、F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9
20、E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M
21、8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8
22、J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5
23、O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J
24、1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:C
25、M8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3文档编码:CM8J9F10D6F7 HZ5O9E1X5R8 ZZ7J1M8A4L3/11 第七讲宴请与赴宴一、宴请1、安排席位(桌次与座次)安排桌次的原则:以右为尊;主桌不靠门边。安排座次的原则:(1)尊右原則:以右为尊(2)三 P 原則:宾客地位(Position)政治考量(Political Situation)人际关系(Personal Relationship)(3)分坐原則:男女分坐夫妇分坐(中餐不分)中外分坐2、迎宾对待贵宾:主人要到车前或楼下迎候一般宾客:可委托亲友或服务员在餐厅门口迎接3、敬酒中餐,敬酒程式化
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部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 礼仪与修养 礼仪 修养 讲义
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