GM_Workshop_Facilitation_Tools.ppt
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1、ToolsGoFast!GoFast!1Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!GoFast! Workshop Tools Storyboarding Pay-off matrix Dot Voting In-frame/out-of-frame Fishbone Circles of influence Fist to Five/Thumbs up Fifteen Words Five Whys RAMMPO COMMWIP Is/Is Not SIPOC2Workshop_Facilitaton_Tools U
2、pdated April 2006GoFast!GoFast!StoryboardingWhat is it?Storyboarding is a highly visual process of gathering, organizing and evaluating information using cards to record and display ideasWhy use it?Used to select a themeUsed to identify a problemFacilitator takes on a back seat, coaching roleSteps:1
3、. Distribute post-its or cards and markers2. Arrange room with participants facing the wall and able to see each other3. Frame the task4. List ideas and ask each participant to create 3-5 storyboard cards (1 item per card, markers, block print, post-it glue at the top of the sheet)5. Participants po
4、st ideas on cards6. Have the group work as a team to understand each authors thinking and edit and organize the cards in a logical way (clusters can help)7. Discard or add cards as the conversation develops8. Refine and prioritize the ideas as many times as needed9. At the end, distribute the final
5、set of ideas on paperTips:Vary the pace of information collection to “spice up” the data collectionAlternate NGT with candid discussions of the ideas to introduce some variability3Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!Storyboarding ToolMany ManualProcessesToo Little on ComputerB
6、ad SystemsToo Many ApprovalsSlow CultureToo Much Team-workMany Constituencies to SatisfyMany People Need to Know Whats HappeningMany People Need to Know Whats HappeningSlow CultureToo Many PeopleToo Many PeoplePeopleApprovalsSystemsToo Little on ComputerMany ManualProcessesToo Many ApprovalsToo Much
7、 Team-workMany Constituencies to SatisfyBad SystemsTopic: Why is this system bureaucratic?4Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!What is it?Payoff Matrix is a two-by-two table that helps sort and evaluate ideas. Typical dimensions are Payoff vs. Ease of Change; Level of Difficul
8、ty vs. Urgency; Cost vs. Benefit; Customer Impact vs. Organization Impact; Required Resources vs. Time Required to Implement; and Global vs. Local.Why use it?The primary reason to use a payoff matrix is to sort and prioritize actions or ideas. It serves as a discussion format to take a range of idea
9、s and narrow down how best to spend the groups time and energy. The matrix is a visual tool that helps the group to: 1. Determine which ideas have the most benefit or require the most work related to two important dimensions2. Discuss each idea or issue in an organized manner resulting in thoughtful
10、 discussions before beginning to problem solve3. Begin the process of identifying where the team wants to focus their energy by sorting priorities and understanding the thinking behind other peoples ideas4. Uncover support, resistance, and areas of agreement or disagreementPayoff Matrix5Workshop_Fac
11、ilitaton_Tools Updated April 2006GoFast!GoFast!Payoff Matrix, continuedSteps:1. Select the two dimensions that best fit the discussion topic to construct the matrix2. Decide on the words that describe the extremes (high to low, difficult to easy)3. Draw the matrix on a flip chart to facilitate engag
12、ement and discussion4. Draw the matrix so the most desirable box is the upper right hand corner; explain the matrix to the group before beginning to add the post-it notes5. Brainstorm ideas and put each idea on a post-it note as a total group, discuss each post-it note and place into the matrix6. De
13、pending on the situation, this can be solutions to address the specific issue or on bigger topics, aspects of the problem to tackle7. Encourage the group to identify and add any other ideas they come up with during the discussion8. After all post-it notes are on the matrix, discuss and decide which
14、ones to tackle to begin problem solving and action planning9. Address each post-it note with action plans or make a decision not to resolve the itemTips:1. Encourage the group to work on items that fall in the most optimum boxes2. Actively facilitate the process so it doesnt get bogged down in debat
15、e regarding where an idea falls; if there is major disagreement, check to see if the idea can be rewritten more clearly or broken into multiple ideas3. Encourage the group to make a decision about all the items to resolve, eliminate, or defer so that items arent left hanging4. When possible, have th
16、e group stay very actively involved in this sorting process5. If it becomes necessary to stop and problem solve an item during the sorting process, go with the groups energy and return to the matrix if necessary6Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!Payoff Matrix ToolPayoffhighl
17、owhardeasyEase of ChangeNot Worth the EffortJust Do ItHard Work but Worth ItQuick Hits7Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!Dot VotingWhat is it?Dot Voting is a mechanism for polling the group and visually capturing the responses. It helps group members sort priorities from amo
18、ng several ideas or options. Often used with a Gallery of Issues to help select the most important issues for action recommendations.Why use it?Dot voting is used to reduce the number of items to a workable number and to select top choices from a larger list of items, i.e., Gallery of Issues. The vi
19、sual display can help facilitate dialog and increase participation in group decision-making. Steps:1.Give everyone a limited number of colored dot stickers (two to three) can also use marker pens2.Using the posted list of options, instruct everyone to distribute dots among options3.Count dots and id
20、entify which are top priorities according to votes4.Have the group review and discuss the results for agreement on the top priorities5.Reduce the list to items with greatest number of dotsSmall Group Ranking Technique1. Each member selects top five among the posted list of options2. Small groups the
21、n work together to select a single list of top five choices3. Collect, tabulate, and write choices on flip chart4. Narrow choices to top choice8Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!Dot Voting, continuedSteps continued:5-3-1 Dot Ranking1.Distribute one dot sticker of each of thr
22、ee colors to each participant, Red is five points, Yellow is three, Blue is one 2.Post list of options3.Ask participants to place their red sticker on the area they feel most strongly about and the other two in decreasing order of priority4.Tabulate the scoresTips:1.Dont use these as hard and fast v
23、otes, rather to narrow attention and create more focused discussion2.Push back on “why didnt this make your list?” if necessary3.Okay to vote on individual ideas or categories be clear when giving the directions9Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!Dot Voting ToolGallery of Iss
24、uesTopic 1Topic 210Workshop_Facilitaton_Tools Updated April 2006GoFast!GoFast!In the Frame/Out of the FrameWhat is it?In the Frame/Out of the Frame is used to clarify the scope of the groups initiative. It helps leaders and group members define parameters of what is in- and out-of-bounds for the mee
25、ting or project as well as to sort ideas and identify those that fit within the scope of work. This gives guidance and direction for where the group should spend its time and energy.Why use it?This tool is useful during the scoping phase and at the beginning of the first working session to:1.Enable
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