6Sigma六西格玛精益生产持续改善分析管理常用工具资料 六西格玛案例R1_Define_v2008a.ppt
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1、SponsorxxxChampionxxxLeaderxxxTeamMemberxxxProject photo a picture can represent to this project/product/process/serviceImprove the hydrophilic productions Improve the hydrophilic productions rewet performancerewet performanceR1-1DefineOutlineSelectProjectBusinessScorecardTreeDiagramDrill-downIdenti
2、fyCriticalCustomerRequirementsIdentifyCustomerCollectVOC/VOBCTQ/CTPSummaryTeamCharter&BuildEffectiveTeamStakeholderAnalysisProjectRiskAssessmentProjectMilestoneTeamGroundRuleMapProcessSIPOC/Top-Down/CFPMQuickWinAnalysis,ActionPlan&ResultFinancialEstimationSelectProjectIDCCRTeamCharterMapProcessFinan
3、cialEstimation2BG/BUScorecardStrategies&ObjectivesCurrent-YearInitiativesBusinessProcessesBusinessResultsStrategicDirectionPerformanceMeasurementCustomer&MarketsInternalBusinessLearning&GrowthFinancialMetricMetricMetricMetricGoalStretchMission:GoalStretchGoalStretchGoalStretchVision:StrategicObjecti
4、ves:ProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimation3BigYDrillDownProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationEnhanceRamp-upYieldRate(reduceramp-upFR)EEPCBAFR(24%)MECasingFR(63%)Others(KC&SW)(13%)功能不良功能不良39%外觀不良外觀不良61%WKSMFGIssue(12%)2)Identify/quantifytheinputsMolding(
5、20%)y11)Startwithbusinessgoal3)Drilldownagain4)Letthedatauncoverthevitalxs:YSupplierMaterialIssue(SVLRRinWKS)(28%)Assembly(22%)Painting(58%)MEDesignIssue(60%)y2積漆積漆(14%)雜質雜質(11%)顆粒顆粒(12%)脫漆脫漆(56%)其他其他(7%)HDDcovergap(19%)Lowercaserocking(35%)Dimmcovergap(30%)Batt.I/Fw/case(2%)LCDcovergap(10%)Others(2
6、%)4IDCustomerSupplierIQCSMTAssy&PackingOQCShipmentForwarderCustomerAssy&PackingShipmentDistributorEndUserInternalSecondaryPrimaryIndirectExternalInternalProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationSales&MktHPDellPMCCustomer Segmentations:Customer Identification by Process5CollectVOC
7、PrimaryInternalCustomerExternalVOCInternalVOCSecondaryInternalCustomerPrimaryExternalCustomerSecondaryExternalCustomerProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimation1.Need to find root cause2.Engineers experience.3.1.Project schedule too tight.2.6CTQ&CTPChartProjectSelectionIDCCRTeamCh
8、arterMapProcessFinancialEstimationCTQCCRCustomerIssuesVOCVOBBusinessIssuesCBRCTPRemark1.Voiceofcustomerandvoiceofbusinesstobeprioritizedtothosewhicharerelatedtoprojectobjective2.UseVOBorVOCorbothdependingontheprojectobjectives7TeamCharterProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationG
9、oalStatementItemIndicatorBaselineTargetOutputY1:Y2:FinanceConsequentY3:ProjectSchedulePhaseStartEndRemarkDefineMeasureAnalyzeImproveControlBusinessCaseOpportunityStatementProjectScopeProcessStartPointEndPointKeyStepsTeamSelectionRoleNameFunctionCon.%Sponsor/ChampionTeamLeaderMemberAMemberBMemberC8Pr
10、ojectRiskAssessment#SuccessPredictorsYes2Partial1No01Projectisastrategicpriority,alignedwithaBigY2IdentifyProjectAreaofFocusBesurethereisnooverlapw/otherGB/BBorProductivityProjects3SupportProjectAreaofFocuswithDataIfnodataavailable.STOP!putin-processmeasurementsinplaceimmediately4CalculatePreliminar
11、yBenefitsIdentifyBenefitsonPotentialProject5AsignificantROIexpectationhasbeenestablished6Rightvertical&horizontalteammembersareavailable7Severalteammembersaretoptalentandinnovativethinkers8Managementiswillingtocommitseriousresourcestosolutions9Projectiscapableofcompletionwithin4-6months10CapableTeam
12、LeaderandChampionassigned*Anyfactorlessthan“2”createsariskSuccessProbability:High=18-20-Medium=15-17Low=1-14ProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimation9ProjectMilestone-1ActivitynoActivityDescriptionWhoPlannedstartActualstartPlannedcompletionActualCompletionPhaseGYBSignoffbyChampio
13、nD1BusinessimpactDD2TeamCharterD3VOC-CCR-CTQ,VOB-CBR_CTPD4SIPOCD5TDCD6FDCDetailedProcessmapD7ProcessWalkthrough/QualitativeanalysisD8QuickWinsD9QuickwinImplementationPlanM1CauseandeffectmatrixMM2ListofInputandInprocessindicatorsXsM3OperationalDefinitionforeachindicatorM4DataMeasurementPlanSampleshou
14、ldincludeallfactorsofvariation.M6DataCollectionM7SummaryStatisticsM8GraphicalStatisticsBoxPlotisamustHistogramorgraphisoptional.M9InterpretationforstabilityofprocessStabilityshouldbeconfirmedbeforenextstepM10BaselinesigmaforeachYBaselinesigmaforeachYDelay3daysAchieveDelay3daysCompletionProjectSelect
15、ionIDCCRTeamCharterMapProcessFinancialEstimation10ActivitynoActivityDescriptionWhoPlannedstartActualstartPlannedcompletionActualCompletionPhaseGYBSignoffbyChampionA1UseParetoandstratifyysA2RedoIshikawadiagramA3CarryoutProcessFMEAA4ExtractQuickwinsA5EmployComparativemethodstoanalysedataA6Baselineperf
16、ormanceofxsandsetimprovementgoalforeachxA7FixImprovementgoalforeachselectedxI1carryoutaffinitydiagramI2DoSolutionmappingsixthinkinghatsI3SelectsolutionsI4PilotthesolutionI5ValidatetheimprovementC1ImplementationPlanC2ReviewandreleaseFDPC3RedoFMEA-IntroduceMistakeproofingC4InstallControlChartsC5Monito
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