服务指南.ppt
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1、福建藤山戴斯国际酒店欢迎您LOGOLOGO服务指南Services Directory福建藤山戴斯酒店Days Hotel Tengshan Fujian阳光品质 价值之选 The Best Value Under The SunLOGO目 录住客须知 3前厅服务 5客房服务 8餐饮服务 11会议室及其他服务 13电话指南 16宾客使用电话须知 17酒店主要电话号码 18怎样使用直通国际电话 19国家代码及地区代码 20地区代码 21受付电话代码 25安全保障措施 26送餐服务 30LOGOCONTENTSCONTENTS NOTICE NOTICE3 3 FRONT OFFICE SERVI
2、CE FRONT OFFICE SERVICE5 5 HOUSEKEEPING SERVICE HOUSEKEEPING SERVICE8 8 FOOD&BEVERAGE SERVICE FOOD&BEVERAGE SERVICE1111 MEETING ROOM&OTHER SERVICE MEETING ROOM&OTHER SERVICE 13 13 TELEPHONE DIRECTORY TELEPHONE DIRECTORY1616 TELEPHONE OPERATION INSTRUCTIONS TELEPHONE OPERATION INSTRUCTIONS 17 17 FREQ
3、UENTLY USED TELEPHONE NUMBERS FREQUENTLY USED TELEPHONE NUMBERS IN THE HOTEL IN THE HOTEL 18 18 HOW TO MAKE AN IDD CALL HOW TO MAKE AN IDD CALL1919 COUNITRY CODE&AREA CODE COUNITRY CODE&AREA CODE 20 20 AREA CODE AREA CODE2121 COLLECT CALL CODE COLLECT CALL CODE2525 SECURITY&SAFETY INFORMATION SECURI
4、TY&SAFETY INFORMATION2626 MEAL_DELIVERY SERVICE MEAL_DELIVERY SERVICE3030LOGO尊敬的来宾:热忱欢迎阁下光临藤山戴斯国际酒店!能接待阁下,我们感到极其荣幸!我们衷心祝愿阁下在下榻期间万事如意,身体健康!我们期待在不久的将来再次接待阁下和您的朋友,谢谢!藤山戴斯国际酒店Dear Guest,You are warmly welcome to the Days Hotel Tenshan Fujian.All the staff are honored and delighted to be at your service.
5、Good health and may all your wishes be fulfilled during your stay.Thank you and we look forward to serving you and your friends again in the future!Days Hotel Tenshan Fujian LOGO尊敬的贵宾:为了阁下和酒店的安全,特对住房作如下规定,敬请理解、合作:1.阁下进店时,请到总台办理住房手续,出示证明本人身份的有效证件。贵重物品请交总台保管(住客免费),否则如有分则如有遗失。本店怒不承担责任。2.凡属易燃性、爆炸性、含毒性、腐
6、蚀性和放射性等危险品请勿带入酒店。3.请勿将宠物,枪支、武器及有异味物品带人酒店。4.政府法令禁止招娼、吸毒、聚赌、斗殴等非法行为。5.外来访客须经住客同意,在服务台办理登记手续后方能进房,所有访客请在夜间23:00前离开客房,如需留宿请到总台接待处办理登记手续。6.请不要将不明身份的女子带入您的房间,以免招来不必要的麻烦。7.切勿高声喧哗,以免影响他人休息8.患精神病及传染病的客人恕不接待。9.切勿在床上吸烟。10.阁下在离开房间时,应切断自动节能电源(除空调、冰箱外)。LOGO11.客房内除了电动剃须刀和现有提供的房内电器设备外不得私自增加电 器设备,如传真机、烤箱、电饭煲、微波炉、调压器
7、、变压器等。阁下需要在房间增添使用电器设备,必须报客房部,经酒店同意、备案方能使用。12.凡阁下经过同意增加使用的电器设备,要注意按以下规定使用:A.房内插座只许接通一只500W以下的电器。B.凡需要插座上同使用两个电器设备,每个应控制在200W以下。C.我店提供物品借用服务:住客可借用熨斗、电吹风、电源变压器(220V、110V、多功能插座,但只能作短时间一次性使用,两种电器 不能同时使用。13.请爱护本店内的一切用品及设备,如有损坏,需按酒店规定赔偿。14.房内消费酒水费用在您退房时一并结账。酒水、饮料一经开启,其费用即计入您的账单。15.注意房门后的走火通道图,了解各通道正确位置,发生火
8、警需要疏散 时,按走火通道疏散。LOGODear GuestsDear GuestsFor the sake of the safety,we make regulations as follows.Thanks For the sake of the safety,we make regulations as follows.Thanks for your understanding and cooperation.for your understanding and cooperation.Guests should register reception counter when chec
9、king-Guests should register reception counter when checking-in.Safetyin.Safety deposit boxes at the front desk are available without charge for deposit boxes at the front desk are available without charge for the valuables of hotel 1.guests.Otherwise,hotel the valuables of hotel 1.guests.Otherwise,h
10、otel winnwinn assume no assume no responsibilities of any loss responsibilities of any loss 2.For the safety of guests,no 2.For the safety of guests,no inflammables,explosivesinflammables,explosives,Poisons,corrosivePoisons,corrosive and radioactive materials are allowed to bring and radioactive mat
11、erials are allowed to bring into the hotel into the hotel 3.All kinds of 3.All kinds of pets,gunspets,guns ammunition weapons and other things with ammunition weapons and other things with bad smells are prohibited to bring into the hotel bad smells are prohibited to bring into the hotel 4.4.Prostit
12、ution,drugProstitution,drug addiction,gambling,overdrinking,addiction,gambling,overdrinking,Fighting and any other illegal activities are strictly forbidden Fighting and any other illegal activities are strictly forbidden in the hotelin the hotel5.All the visitors must receive the approval by the gu
13、ests and 5.All the visitors must receive the approval by the guests and plesaseplesase register at Front Desk before coming into the guest room.register at Front Desk before coming into the guest room.Visitors should leave the room before 23:00 at night.Those who Visitors should leave the room befor
14、e 23:00 at night.Those who wish to stay overnight in the hotel should register at wish to stay overnight in the hotel should register at therther reception with a valid certificate of identification.reception with a valid certificate of identification.LOGO6.Please do not bring any unidentified girl
15、into your room in 6.Please do not bring any unidentified girl into your room in case of unnecessary trouble.case of unnecessary trouble.7.Never annoy your neighbors with loud noises.7.Never annoy your neighbors with loud noises.8.Our hotel declines those who suffer from mental or 8.Our hotel decline
16、s those who suffer from mental or contagious diseases.contagious diseases.9.Dont smoke in bed.9.Dont smoke in bed.10.Guests are required to shut off the auto-saving 10.Guests are required to shut off the auto-saving electricity(exceptelectricity(except air-conditioner&refrigerator)when air-condition
17、er&refrigerator)when leaving room.leaving room.11.Guests are not permitted to add any other electric 11.Guests are not permitted to add any other electric appliances such as fax machine,baking oven,rice-cooker,appliances such as fax machine,baking oven,rice-cooker,micro oven,adapter,transformer and
18、so on.Anyone who want micro oven,adapter,transformer and so on.Anyone who want to add other electric appliances should report to the to add other electric appliances should report to the Housekeeping Department.After being permitted and put on Housekeeping Department.After being permitted and put on
19、 record.record.LOGO12.Anyone who is approved to add other electric appliances should 12.Anyone who is approved to add other electric appliances should pay attention to the following.pay attention to the following.A.Only electric appliances below 500Wcan be plugged into the A.Only electric appliances
20、 below 500Wcan be plugged into the socket in roomsocket in roomB.if two appliances are used at the same time,each should be B.if two appliances are used at the same time,each should be below 200Wbelow 200WC.Our hotel offers special C.Our hotel offers special service.Electricservice.Electric iron,hai
21、r iron,hair dryer,dryer,power adapter(220v,110v),multifunctional out-let can be borrowed power adapter(220v,110v),multifunctional out-let can be borrowed form the service counter.Note:Each should be used once in a short form the service counter.Note:Each should be used once in a short time and alone
22、 time and alone 13.Guests are required to take good care of the facilities of 13.Guests are required to take good care of the facilities of hotel.Damage to anything belonging to the room shall be paid off hotel.Damage to anything belonging to the room shall be paid off according to the regulation.ac
23、cording to the regulation.14.Drinks and refreshments at room mini-bar will be charged when 14.Drinks and refreshments at room mini-bar will be charged when you check out.Please be sure that a drink will be charged if the you check out.Please be sure that a drink will be charged if the bottle is bott
24、le is opendedopended.15.Please pay attention to the diagram on the back of door and 15.Please pay attention to the diagram on the back of door and familiar the correct location of familiar the correct location of evevyevevy passage for an evacuation passage for an evacuation route in case of fire.ro
25、ute in case of fire.Thanks for your cooperation!Thanks for your cooperation!LOGO前厅服务大堂副理(7:3024:00)设于一楼大堂,随时为阁下服务,欢迎垂询。电话:“7”总台问询、接待处设于一楼总台,24小时为阁下服务,办理入住登记,调整房间,留言并解答有关入住问题。电话:“5”订房处(7:3023:00)设于一楼大堂,为阁下提供订房服务。电话:“8188”结账处设于一楼总台,24为阁下提供交付押金、退房、结账、外币兑换及账务查询服务。阁下可以用现金或酒店接受的信用卡、银行支票支付住房、就餐、洗衣、电话等费用。本酒
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