BPM1Essentials3114.pptx
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1、Topic 1.Business process management(BPM)essentials 1.Functional management approach overview.2.Value chain concept.3.Business process essentials.4.Business process management(BPM)basics.Functional management approach overviewFunctional management approach is focused on separate functions performance
2、Advantages:High labor productivityHigh professional skills levelFunctions doubling diminishingGood opportunities for work automation Functional management approach overviewFunctional organization structureTop managerFunctional managerFunctional managerLine managerExecutorsdisciplinary subordinationt
3、echnical subordinationFunctional management approach overviewCostsSpecialization levelFunctional management approach overviewUnder the functional-oriented management system each organizational unit has its own plan,its own reporting system,its own performance indicators.Having different goals,units
4、are indirectly interested in the general outcome Functional management approach overviewProcess run pattern ProcurementProductionSalesDeliveringTop managementFunctional management approach overviewWeek unit connections Responsible for the result persons absence Focus on intermediate outcome rather t
5、han on final one,interests conflictDisadvantages of functional-oriented management High overheads Information support inefficiency,the partial automation Low responsiveness and work speedFunctional management approach overviewConsumer:Consumers power increasingCompetition:Strong competition in the g
6、lobalized worldChanges:Fast changes speed Main business challengesProcessstructureFunctionalstructureDivisionalstructureProcessstructureProjectstructureCraft productionMass productionStandardized productionMarketing-oriented productionOrganizational structure evolutionFunctional management approach
7、overviewValue chain conceptValue chain(proposed by M.Porter)is a sequence of primary and secondary(supporting)activities involved in creating consumer value for the consumer both in the organization and all the way from raw materials extraction to the product consumption Value chain conceptPorters v
8、alue chainValue chain conceptValue system(Supply chain)Suppliers value chainEnterprise value chainDistribution channels value chainConsumer value chainSupply chain-the network of business relationships and processes that collectively create and deliver value(products and services)to consumers.Value
9、chain conceptSupply-Chain Operations Reference-model(SCOR)is a process reference model developed by the management consulting firm PRTM and endorsed by the Supply-Chain Council(SCC)as the cross-industry de facto standard diagnostic tool for supply chain management.Value chain conceptValue chain conc
10、eptValue chain conceptValue chainValue chain conceptBusiness process essentialsBusiness process is a steady purposeful sequence of functions performance,aimed at creating a result that has value to the consumer A business process provides a definite volume of services,through a defined and measurabl
11、e input and output,that is valuable for external or internal customer.It can be repeated,has a responsible process owner and has all the necessary resources and information.Business process essentialsOrganization business processes Network is a union of interdependent and concerted organization proc
12、esses as a whole system Business process Client is an internal or external customer of the business process resultsBusiness process essentialsPrimary output is the main Business process result,the scope of a business process existence Secondary output is a business processes byproduct,which may have
13、(or not have)the value for secondary business process clients.It is not the main goal for a business process Business process output is the products,information or services which are the scope of a business process existence Business process essentialsPrimary input is a flow of objects that are the
14、subject of labor for a business process,i.e.converted for output:raw materials,information that requires processing,etc.Secondary input is a flow of objects that provide normal business process execution standards,rules,tools,etc.Business process inputs are incoming objects(raw materials,products,pa
15、rts,information or services)which are converted into a process outputs during its execution.Business process input a is an output of other one Business process essentialsBusiness process Resources are incoming objects(raw materials,parts,information or services)which are turned into the process outp
16、uts during its performance,and means of performing(labor,technical,technological resources,managing information).Business process Resources often are outputs(results)of other oneBusiness process essentialsInternal clientsPrimary inputSecondary inputExternal clientsSecondary outputPrimary outputSecon
17、dary clientDirect client Indirect clientDirect clientIndirect clientPrimary outputDirect clientPrimary outputBusiness-ProcessIndirect clientBusiness process inputs,outputs and clients classification Business process essentialsBusiness processBusiness process ownerBusiness process resoursesBusiness p
18、rocess resultsInputOutputLabor objects;Tools and equipment;ExecutorsThe business process owner is the official who is responsible for the process progress and results and possesses the necessary resources Managing influenceProcess indicators(feedback)Legend:Business process management modelPrimary o
19、utput of business process must be:measurable;valuable;finishedBusiness process essentialsBusiness process management model:A internalB completeBusiness process essentialsThe process structure of the organization referred to the identification and definition of work processes,considering space,time,g
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