QS90001327157.pptx
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1、INTERNAL AUDITING FORQS-9000WelcomeRestroomsBreaksRegistration sheetsPhonesEvaluationsFor assistance after this course.Introductionsn nNameNamen nCompanyCompanyn nTitle/PositionTitle/Positionn nCurrent responsibilitiesCurrent responsibilitiesn nExperience in quality systemsExperience in quality syst
2、emsn nExperience in auditingExperience in auditingn nWhat do you expect to learn from this What do you expect to learn from this course?course?Agendan nAuditing fundamentalsAuditing fundamentalsn nThe audit systemThe audit systemn nHuman factors role in auditingHuman factors role in auditingn nAudit
3、 preparationAudit preparationn nAudit performanceAudit performancen nOpening meetingOpening meetingn nClosing meetingClosing meetingn nAudit reportAudit reportn nFollow-up actionFollow-up actionn nCase studyCase studyn nExamExamExam(3-1/2 hours)n n1-1/2 hours1-1/2 hoursPart 1(open book)Part 1(open b
4、ook)1.1.Seven case studiesSeven case studies2.2.Answer as the team leaderAnswer as the team leader3.3.If there is a nonconformance,cite the closest If there is a nonconformance,cite the closest element/subelement of QS-9000element/subelement of QS-9000n n15 minute break15 minute breakn n2 hours2 hou
5、rsPart 2(closed book)Part 2(closed book)1.1.General questions about auditingGeneral questions about auditing2.2.Multiple choice/fill in the blank/true-falseMultiple choice/fill in the blank/true-false3.3.Part 3(closed book)Part 3(closed book)4.4.QS-9000 requirementsQS-9000 requirements5.5.Multiple c
6、hoice/fill in the blank/true-falseMultiple choice/fill in the blank/true-falseMODULE 1IntroductionIntroductionn nThis module will discuss:This module will discuss:n nDefinition of qualityDefinition of qualityn nCost of nonqualityCost of nonqualityn nCost of qualityCost of qualityn nPrevention costsP
7、revention costsn nAppraisal costsAppraisal costsn nQuality systemQuality systemDefinition of QualityQuality =?Definitions of Qualityn nDictionaryDictionaryA characteristic or attribute of something;property;A characteristic or attribute of something;property;a feature.Excellence;superiority.Degree o
8、r grade a feature.Excellence;superiority.Degree or grade of excellenceof excellence.n nDemingDemingQuality has meaning only in terms of the customer,Quality has meaning only in terms of the customer,his needs,what he is going to use it for.his needs,what he is going to use it for.Continuous improvem
9、ent.Continuous improvement.Definitions of Qualityn nJuranJuranFitness for use/fitness for purpose as seen by the Fitness for use/fitness for purpose as seen by the user.For long-lived items:availability,reliability user.For long-lived items:availability,reliability and maintainability (the“abilities
10、”).and maintainability (the“abilities”).n nRegulated IndustriesRegulated IndustriesMeeting specifications or requirements.Meeting specifications or requirements.Definitions of Qualityn nCrosby Crosby Conformance to requirements.Conformance to requirements.n nIshikawaIshikawaProducts and services whi
11、ch are economical,most Products and services which are economical,most useful,and always satisfactory to the consumer.useful,and always satisfactory to the consumer.n nISO 8402ISO 8402The totality of characteristics of an entity that bear The totality of characteristics of an entity that bear on its
12、 ability to satisfy stated and implied needs.on its ability to satisfy stated and implied needs.Costs of Nonqualityn nWaste due to scrap or rejected itemsWaste due to scrap or rejected itemsn nReperformance of workReperformance of workn nInefficient use of resources Inefficient use of resources n nS
13、ervice and warranty costsService and warranty costsn nCustomer loss of confidence Customer loss of confidence n nLoss of market shareLoss of market sharen nLiability costsLiability costsCost of Qualityn nPrevention and appraisal costsPrevention and appraisal costsn nCosts to prevent nonconformancesC
14、osts to prevent nonconformancesn nCosts to evaluate qualityCosts to evaluate qualityn nNonquality costsNonquality costsn nInternal failure costsInternal failure costsn nExternal failure costsExternal failure costsVariables Affecting Qualityn nAccuracy in identifying customer Accuracy in identifying
15、customer requirements and expectationsrequirements and expectationsn nAdequacy of raw materialsAdequacy of raw materialsn nAdequacy of product designAdequacy of product designn nCompetency of personnelCompetency of personneln nVariances in process equipmentVariances in process equipmentn nAdequacy o
16、f measures taken to prevent Adequacy of measures taken to prevent damage to the product after productiondamage to the product after productionVariables Affecting Qualityn nControl of production conditions,such as Control of production conditions,such as cleanliness,humidity,and temperaturecleanlines
17、s,humidity,and temperaturen nControl of changes in design or in customer Control of changes in design or in customer requirementsrequirementsn nControl of production process support Control of production process support systems,such as electric power,compressed systems,such as electric power,compres
18、sed air,and waterair,and watern nAdequacy and accuracy of test and Adequacy and accuracy of test and inspection equipmentinspection equipmentn nCorrectly identifying inspection and test Correctly identifying inspection and test criteriacriteriaQuality System Definition:“The organizational structure,
19、responsibilities,procedures,processes,and resources needed to implement quality management.”ISO 8402 Types of Quality Systemsn nInternal Quality SystemInternal Quality Systemn nImplements policies and objectivesImplements policies and objectivesn nIncludes quality control functionsIncludes quality c
20、ontrol functionsn nIncludes quality assurance activitiesIncludes quality assurance activitiesn nExternal Quality SystemExternal Quality Systemn nProvides assurance specifically for Provides assurance specifically for the customerthe customerMODULE 2QS-9000OverviewQS-9000 Overviewn nThis module will
21、discuss:This module will discuss:n nQuality system documentationQuality system documentationn nThe twenty elements that are ISO basedThe twenty elements that are ISO basedn nThe automotive sector-specific requirementsThe automotive sector-specific requirementsn nThe customer-specific requirementsThe
22、 customer-specific requirementsQS-9000 Overviewn nQuality System Requirements QS-9000 Quality System Requirements QS-9000 n nDeveloped by Chrysler,Ford,General MotorsDeveloped by Chrysler,Ford,General Motorsn nHarmonizes Chryslers Supplier Quality Harmonizes Chryslers Supplier Quality Assurance Manu
23、al,Fords Q-101 Quality System Assurance Manual,Fords Q-101 Quality System Standard,and GMs NAO Targets for ExcellenceStandard,and GMs NAO Targets for Excellencen nFounded on ISO 9001:1994,Section 4Founded on ISO 9001:1994,Section 4QS-9000 Overviewn nQS-9000 applies to all direct internal and QS-9000
24、 applies to all direct internal and external suppliers to OEMs of:external suppliers to OEMs of:n nProduction materialsProduction materialsn nProduction or service partsProduction or service partsn nHeat treating,painting,plating,or Heat treating,painting,plating,or other finishing servicesother fin
25、ishing servicesQS-9000 Overviewn nQuality system documentationQuality system documentationn nSuppliers must establish,document,and Suppliers must establish,document,and implement effective quality systems based on QS-implement effective quality systems based on QS-90009000n nAll requirements of QS-9
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