酒店常用词汇(共19页).docx
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1、精选优质文档-倾情为你奉上服务台常用词汇management 经营、管理market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房per thousand 千分之spare (形)多余的postpone (动)延期c
2、ancel (动)取消trxdyellers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking
3、 超额订房per cent 百分之reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店服务常用英语口语1. Good morning/evening. Reservation. May I help you?早上好/晚上好,这里是.酒店客房预订部,请问需要什么帮忙吗?2. What can I do for you?我能为您帮什么忙吗?3. Hold on line, please. Could you please hold on?请稍等(
4、电话中) 请稍等,好吗?4. Could you wait a minute, please?请稍等,好吗?5. Are you with a company?您是公司预订吗?6. May I know you departure date?请问您的离店日期是哪天?7. How long will you stay with us?请问您住几天?8. How many people are there in your party?您们一共几个人?9. That will be four nights.四个晚上。10. May I know the arrival date, please?请问
5、哪天入住?11. Is it just for tonight?请问只住今天一晚吗?12. When do you check in?请问您什么时候入住?13. Would you like a single room or a double room?请问你想订单人间还是双人间?14. What kind of room would you like/prefer?请问您喜欢什么样的房间?15. Would you please tell me your full name, please?请问您的全名是?16. And your address, please?请问您的地址?17. May
6、 I know you telephone number, Mr Smith?史密斯先生,请问您的电话号码是?May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式?18. We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。19. Its all right for the next week.下个星期没有问题。20. We do have a vacancy for those dates.那
7、段时间我们可以接受预订21. Yes, you can have a room on Saturday.是的,星期六您可以订到房间。22. Im afraid we wont be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.恐怕十六号后我们不能保证有房间提供给您,那段时间是我们的入住高峰期。23. Im sorry, but were fully booked for single rooms. Would you like to have
8、a double one?很抱歉我们的单人间已经订满了,给您订双人间怎么样?24. Im sorry, but the hotel is full on that date.很抱歉,那天我们酒店的客房已经住满了。25. Im sorry, we dont have any room available for that week.很抱歉,我们那周的预订已经全满了。酒店英语口语中常见词汇有:replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线send a telegram(cable) 发电报long dista
9、nce 长途电话elephone directory 电话簿call somebody up 打电话给某人cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清express telegram 加快电报special dispatch 专电registered fee 挂号邮资酒店工作实用英语句子介绍一、1) Good morning. This is Room rese
10、rvation. May I help you? 早上好,客房预订处,我能为您做什么?2)What kind of room would you like to reserve?您想订哪种类型的房间? 3)A single room or a double room? 要单人间还是双人房间?4) For which dates do you want to book the rooms? 您想订哪几天的房间呢?5) What time will you be arriving? 您将在何时到达?6) May I know your name? 您能告诉我您的名字吗?7)How long wil
11、l you be staying? 您将要住多久?8)Id like to confirm your reservation. 我要确认一下您的预订。9) Ill check the room availability. 我查查客房预订情况。10) You should pay a deposit of US$1000 beforehand. 您应预期付1000美元的定金。11)There is a 10 per cent discount. 10%的折扣。12)What kind of room would you be prefer? 您要什么样的房间?13) Have you got a
12、 booking? 您预订了吗?14)A single room or a double room? 要单人间还是双人房间?15) Well extend your reservation for you. 我们将会按您的要求作相应的更改。16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快! 17) Please dont leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好! 19) We wish you a pleasant journey. 祝
13、您旅途愉快! 20) Have a nice trip!一路平安! 21) All the best!万事如意。 22) Take care!多保重! 23) Good luck!祝您好运! 24) Thank you (very much) 谢谢您(非常感谢)。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) Im very grateful to you. 非常感谢您。 29) Its very kind of you
14、. 谢谢,您真客气。 30) You are (most) welcome. 不用谢,不用客气。 31) Not at all.不用谢。 32) Dont mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) Im sorry.很抱歉。 37) Excuse me.对不起。 38) Im terribly sorry. Its my fault. 非常抱歉,那是我的过错。 39) Im awf
15、ully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起,让您久等了。 41) Sorry to interrupt you. 对不起,打扰了。 42) Thats all right.这没什么。 43) It doesnt matter.没关系。 44) Never mind.不要紧,没关系。 45) Lets forget it.算了吧! 46) What can I do for you? 我能为您干点什么? 47) Can I help you? 48) 我能为您干点什么?
16、 49) Is there anything I can do for you? 有什么能为您效劳的吗? 50) Just a moment, please. 请稍等一下。 51) Dont worry about it别担心。 52) I beg your pardon?(or Pardon?) 对不起,请再说一遍好吗? 53) You are wanted on the phone, Mr. Bellow.贝罗先生,有您的电话。 54) Who is speaking, please? 请问您是谁?(电话用语) 55) Ill switch you to Room 1120. 我马上给您接
17、301房间。 56) What number are you calling? 请问对方什么电话号码。 57) Who would you like to talk to? 请问受话人姓名? 58) Could you hold the line, please? 请(拿着话筒)稍等一会好吗? 59) Here are come letters for you. 这是您的信。 60) What a shame!多可惜! 61) Im sorry to hear that! 听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都
18、很担心。 63) There ,there, Now try not to get too upset about it. 好啦,不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切顺利! 66) Happy New Year!新年快乐! 67) Merry Christmas!圣诞节快乐! 68) Happy birthday to you! 祝您生日快乐! 69) Congratulations!祝贺您!(恭喜) 70) My hearty congratulations! 衷
19、心祝贺您! 71) As you wish(or like) 随您的便。 72) Certainly.当然可以。 73) Of course.当然可以。 74) Go ahead and do what you like. 干吧,你喜欢干什么就干什么。 75) Im sorry, thats not allowed. 对不起,这是不允许的。 76) No, Im afraid not.不,恐怕不行。 77) Out of the question, Im afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左(
20、右)转。 80) Go upstairs(downstairs). 上(下)楼。 81) Take the lift to the third floor. 乘电梯到三楼。 82) The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。 83) The bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。 84) There is a washroom at the end of the corridor.洗手间在走廊尽头。 85) The post
21、 and cable service is opposite the bar. 邮电所在酒吧对面。 86) The bank is next to the shop. 银行在小卖部隔壁。 87) You can get your money changed at the cashiers desk. 你可以收银外兑换钱。 88) How much would you like to change?你要兑换多少呢? 89) The rates of exchange are on the board there. 兑换率写在那这的黑板上。 90) There are some local pro
22、ducts on sale here.这里出售一些地方产品。 91) Its sold by weight(yard, meter) 这个按重量(码,米)计价出售。 92) Sorry, its sold out. 对不起,卖完了。 93) How do you like this? 您看这个怎么样? 94) What about that one? 你看那个好吗? 95) Here is your change. 这是找您的钱。 96) Here is your receipt. 这是你的收据。 97) Air mail or ordinary mail? 是航空信还是平信? 98) An
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