《学原理》英语教学12-communication & interpersoanl skills.ppt
《《学原理》英语教学12-communication & interpersoanl skills.ppt》由会员分享,可在线阅读,更多相关《《学原理》英语教学12-communication & interpersoanl skills.ppt(42页珍藏版)》请在得力文库 - 分享文档赚钱的网站上搜索。
1、管理学原理英语管理学原理英语教学教学12-Communication & Interpersoanl Skills7/10/2022郭志文 2001 Copyright2Chapter TopicsnCommunicationsnProcessnIssuesnBarriersnActive ListeningnInformation Technology nGenerational DifferencesnInterpersonal SkillsnEffective FeedbacknEmpowerment-DelegationnConflictnNegotiationnAnalytical
2、Skills Exercise, p. 3707/10/2022郭志文 2001 Copyright3What makes communication effective?nCan you give an example to illustrate what kind of styles can work well?nHow many ways to communicate?nAre you skilled in communication ?nWhat makes communication effective?7/10/2022郭志文 2001 Copyright4NOISEElement
3、s & Process of CommunicationSenderEncodingmessageMediaorChannelDecodingReceivermessagemessagemessageFeedback7/10/2022郭志文 2001 Copyright5Communication Process TermsnEncodingnThe conversion of a message into some symbolic formnMessagenA purpose to be conveyednChannelnThe medium by which a message trav
4、elsnDecodingnA receivers translation of a senders messagenFeedbacknThe degree to which carrying out the work activities require by a job results in the individuals obtaining direct and clear information about the effectiveness of his her performanceFind the Implication(A)(Two fellows have a call.Wha
5、t does she really mean?He can help me finish the project.Huh,a romantic date. My pleasure,Janet.See you 7 o clock.Hi,Peter,would u like to have dinner with me tonight?I have something important to talk with you.Find the Implication(B)vJust a fiction.Dont put it Into yourself.I love her and want to w
6、oo her.I have a date with my dear James.Hi,Janet,would you like to have a dinner with me tonight?Thats great,but sorry,Peter.I have to go to my parents home to celebrate my moms birthday 7/10/2022郭志文 2001 Copyright8Principles of CommunicationDynamic-Human communication is constantly undergoing chang
7、e.Continuous-Communication never stops-you think after having spoken,written,listened or read. Remember: Silence is a communication too.Circular-It is a cycle-we take in information,determine what it means,and respond (feedback).Unrepeatable-Everything changes when doing the same thing again.Irrever
8、sible-you may want to get back what you said.But you cant.All you can do is to explain,apologize and say more.Complex-Human being is a complex animal,isnt it?7/10/2022郭志文 2001 Copyright9Communications IssuesnWritten CommunicationnVerbal CommunicationnThe GrapevinenNonverbal Cues7/10/2022郭志文 2001 Cop
9、yright10Written Versus Verbal CommunicationsnWrittennTangiblenVerifiablenMore permanentnMore precisenMore care is taken with the written wordnVerbalnLess securenKnown receiptnQuicker responsenConsumes less timenQuicker feedback7/10/2022郭志文 2001 Copyright11The Grapevine“The grapevine motto: Good info
10、rmation passes among people fairly rapidlybad information, even faster!”nGrapevinenAn unofficial channel of communication that is neither authorized nor supported by the organization.7/10/2022郭志文 2001 Copyright12Nonverbal CommunicationsnBody languagenNonverbal communication cues such as facial expre
11、ssions, gestures, and other body movementsnVerbal intonationnAn emphasis given to word or phrases that conveys meaning7/10/2022郭志文 2001 Copyright13Using Simple Language?Source: Dilbert reprinted by permission of United Features Syndicate, Inc.Barriers to Effective CommunicationnFilteringnSelective P
12、erceptionnInformation OverloadnEmotionsnLanguagenGendernNational CultureOvercoming Barriers to Effective CommunicationUse FeedbackSimplify LanguageListen activelyConstrain EmotionsWatch Nonverbal Cues7/10/2022郭志文 2001 Copyright15Communication BarriersnFilteringnThe deliberate manipulation of informa
13、tion to make it appear more favorable to the receivernSelective perceptionnSelective hearing communications based on ones needs, motivations, experience, or other personal characteristicsnInformation overloadnThe result of information exceeding processing capacity7/10/2022郭志文 2001 Copyright16Communi
14、cation Barriers (contd)nJargonnTechnical language that is not understood by outsidersnGendernMen communicate to emphasize status and independence; whereas women talk to create connections and intimacy.nNational culturenCommunication differences that arise from the different languages and national cu
15、ltures7/10/2022郭志文 2001 Copyright17Active Listening SkillsnListening requires:nPaying attentionnInterpretingnRemembering sound stimulinActive listening requires:nListening attentively (intensely) to the speaker.nDeveloping empathy for what the speaker is saying.nAccepting by listening without judgin
16、g content.nTaking responsibility for completeness in getting the full meaning from the speakers communication. 7/10/2022郭志文 2001 Copyright18Information Technology (IT)nE-mailnThe instantaneous transmission of messages on computers that are linked together.nInstant messaging (IM)nInteractive, real-ti
17、me communication that takes place among computer users who are logged on to the computer network at the same time.nVoice mailnA system digitizes that a spoken massage, transmits it over the network, and stores the message on a disk for the receiver to retrieve later. Information Technology (contd)nF
18、axnMachines allow the transmission of documents containing both text and graphics over ordinary telephone lines.nElectronic data interchange EDInA way to exchange documents (invoices or purchase orders) with vendors, suppliers, and customers using direct, computer-to-computer networks.nTeleconferenc
19、ingnGroup can confer simultaneously using telephone or e-mail group communications software. 7/10/2022郭志文 2001 Copyright20Information Technology (contd)nTeleconferencingnGroup can confer simultaneously using telephone or e-mail group communications software.nVideo-conferencingnA simultaneous confere
20、nce during which meeting participants in different locations can see each other over video screens.7/10/2022郭志文 2001 Copyright21Information Technology (contd)nIntranetsnAn organizational communication network that uses Internet technology but is accessible only to organizational employees.nExtranets
21、nan organizational communication network that uses Internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors.7/10/2022郭志文 2001 Copyright22Information Technology (contd)nWireless communicationsnAllow users to send and re
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 学原理 学原理英语教学12-communication interpersoanl skills 原理 英语教学 12 communication
链接地址:https://www.deliwenku.com/p-25236493.html
限制150内