24 客户记错供应商把我拒之门外.doc
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1、第二十四期:客户记错供应商,把我拒之门外 客户背景介绍:确认是质量不错的客户,跟进很多次都无反应,电话邮件都联系不上。后来才告诉客户记错了供应商。案例全过程:客户不回复电话被拒客户搞了乌龙记错供应商要求提供全免费样品确认测样谈价成交。可学习邮件:共 9 封。过程复盘:请配合音频学习,重点思维会在音频中强调。在刚开始找到这个客户联系的时候,客户就给我回过We would like to ask for your BEST price quote with incoterms and mode of payment for the 产品。但后面一直就没有回复了。有一次打电话,负责人的同事接的电话,
2、接了听到我们是推销的就挂了,于是我写了以下邮件第一封:客户常规跟进并提供免费样品Dear Jensen,Good day!This is Sarah who just talked to you on the phone.Your colleagueSunny has send me an email to our company last year, We would like to ask for your BEST price quote with incoterms and mode of payment for the 产品.I contact you is because you
3、are interested in our product, so I am not disturbing you, right?I am sad you hung up my phone, even though I am a sales and you are the buyer, however we are all equal, we are just professional when you needed.我们产品 has many advantages compare with other Chinese supplier, such as *,*Pls check below
4、of our datasheet参数图省略CNF price based on kgs is USD/kg. kgs is USD/kg.Free sample can be provided if you are interested.Kind Regards,Sarah负责人居然就这样回复了Hi Sarah,Unfortunately, the 产品名 was tested before (maybe more than two years ago), and did not pass 客户公司名 requirements.Regards,Sunny点评:终于知道为什么客户一直不回复的原因
5、了,原来她把我们公司误当成别的公司,以为我们产品不好。第二封:告知客户可能记错供应商Hi, Sunny,Thanks for your reply.I am afraid youmadea mistake, we had never send you samples.Would you kindly let me know what brand and model code you are currently using? Well offer you the similar type sample for your testing.Thank you.Regards,Sarah客户回复Hi
6、Sarah,We cannot disclose what we are using nevertheless, you can send samples with hardener to the address below my email signature.Freight should be on your expense.Regards,Sunny第三封:确认样品信息Dear Sunny,Ok, I understand. Sample is no prob.However, basic information needed before sending sample to make
7、sure everything is correct, pls help me confirm below info.1. 2. 3. 4. Pls be patient to reply me those questions, We have to be responsible for every customer even you are not paying money on sample, but you still spend time for a test. Right?Kind Regards,Sarah点评:此客户价值很不错,跟进几年了所以她既然提出不会付快递费我们就直接发样了
8、,只要客户能按我说的再提供多点信息。客户回复Hi Sarah,Our products range from small to huge depends on the project requirement.样品信息确认省略Regards,Sunny第四封:告知样品快递单号Dear Sunny,Your sample has been sent out by DHL, the tracking number isYou can track it on*Have a nice dayBest RegardsSarah客户回复Noted, will let u know once received
9、, as well as the result.Regards,Sunny客户收到样品后回邮件Hi Sarah,Received the sample setSunny第五封:确认测试时间Hi, SunnyNice to hear that, does it all in good conditions?And may I know how long will you take for testing?Best RegardsSarah客户回复Based on the physical packing and contents, I think they look fine.For the r
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