外贸B2C客服邮件范文样式-英文.doc
《外贸B2C客服邮件范文样式-英文.doc》由会员分享,可在线阅读,更多相关《外贸B2C客服邮件范文样式-英文.doc(26页珍藏版)》请在得力文库 - 分享文档赚钱的网站上搜索。
1、*售前邮件模板l 自取 pick upThanks for your email.We are so sorry for that our company policy dont accept to pick up by customer, please dont worry , we will test and pakeage your order well and well before we send it .Thank you for your understanding.If you have any other questions, feel free to contact us.
2、Best Regardsl 运费高 higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher . But our total price (price +shipping cost) is the lowest price on eBay. My friend you just
3、 need see the total price(price+shipping cost) .If you have any other questions, feel free to contact us.Best Regardsl 保修How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will send you t
4、he replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best Regards We have a professio
5、nal technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel free to c
6、ontact us. We are always happy to hear from you. Kind regards!l 退货政策Return policyThank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we w
7、ill refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regardsl 电压/插头 voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel free to contact us.Kind rega
8、rds l 为什么拒绝offer Thanks for your email.wecant accept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.I
9、f you have any other questions, feel free to contact us.Kind regardsl 询价/报价 第一次询价Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . The total price (shipping cost + price) for 1 piece is XXX USD/GBP. It will take a
10、bout 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards 还价Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price
11、on eBay. It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards 买多个是否有折扣Ths for your email and your interest in our item.Our total pri
12、ce (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price (Price+Shipping cost) for XX pieces is XXX USD USD/GBP. We will provide the best service to you including the delivery service and war
13、ranty service.If you have any other questions, feel free to contact us.Kind regards l 付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account is . also we can send you the paypal invoice and
14、then you pay for it.Second, Credit card:You can pay for the paypal invoice directly using your credit card. Third , Credit card information:First name: Qili Last name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:Bank Name: Bank of China Bank Branch: BANK OF CHINA, SHAN
15、GHAI, MEILONG SUB-BRANCH SWIFT Code: BKCHCNBJ300 Bank Account Number: 6013820800077046561Bank Account Holder Name: Jiao Rumei Bank Account Holder Address: No.67, Lane 1305, LongWu Road, XuHui District,ShangHai, ChinaBank Account Holder Phone Number: 15821782350If you have any other questions, feel f
16、ree to contact us.Kind regardsl Paypal付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.l 发货 发货方式和仓库/shipping method and wearhouseThs for your email and your interest in our item.We will ship the item to you via Fedex /EMS
17、with tracking number. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regards 客户要求发其他物流Thank you for your email.Usually we ship the item per FEDEX or UPS from ou
18、r US/UK warehouse. But if you need and we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL(because per DHL the shipping cost will be higher)So if you are agree about that, the total price will be 315USD/GBP (the item price+the shipping cost per DHL)
19、 Now you can buy the item on eBay , we will send you the ebay invoice .and then you can pay for it ,you can leave us a eBay note after you pay for it . If you have any other questions, feel free to contact us.Kind regards 部分国家不发货Thank you for your email.We are very sorry to tell you that, we couldnt
20、 send this item to your contour because of custom problem Sorry about that. And we hope you can understand us.hope we can do business in the future! Best Regards l 是否有说明书 Thank you for your email.Yes, we will provide professional instruction in English .If you have any other questions, feel free to
21、contact us.Kind regards l 是否有关税 tax 无关税国家Thank you for your email.We already sent thousands of quantity packages to your country. Do not have any package be charged tax. So we guarantee it is no tax to your country. Or we will pay for it for you.If you have any other questions, feel free to contact
22、us.Kind regards 可能产生关税的国家Thank you for your email.We will mark the item at the lower value for you so that you do not need to pay for the tax or only need to pay for a little tax.If you have any other questions, feel free to contact us.Kind regardsl 询问品名后标注的字母意义Thank you for your email.Thank you for
23、 your email and the letter a, b, c after the item title.The listings items are exactly the same item. We use the letter a, b, c at the end of the listing title to mark it as the different day listing. The items are exactly the same item.If you have any other questions, feel free to contact us.Kind r
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 外贸 b2c 客服 邮件 范文 样式 英文
限制150内