国际酒店前厅前台操作程序手册-SOP Rec 51 Changing of flight.doc
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1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front OfficeJOB TITLE职务: ReceptionistTASK NO任务编号: 51TASK: Changing of flightEQUIPMENT REQUIRED设备要求设备要求:WHAT TO DO要做什么要做什么HOW TO DO如何去做如何去做WHY为什么Aft
2、er receiving the request.Contact airline office for changing ticket.3.Inform guest the outcome.When the request is made, check whether the ticket is changeable or not by checking the restrictions.If not, explain to the guest the flight changing policy.Take out the flight confirmation envelope write
3、down:Guest name.Room numberTotal ticketContact numberNew flight number / DateClassTaken byCall the airline office in front of guest if possible and inquire seats availability. If seats are available, reserve the seat immediately and obtain the reference code from the airline office, send down to BC
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