基本七(B7) 质量工具(1).pptx
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1、ShrinkageShrinkageemployeesshopliftersShrinkageshopliftersAnti-theft tags poorly designedExpensive merchandise out in the openNo security/ surveillanceShrinkageshopliftersAnti-theft tags poorly designedExpensive merchandise out in the openNo security/ surveillanceemployeesattitudenew traineetraining
2、benefitspracticesRange# of Columns= WidthRange/Columns=7/7=1 slice33658120010102030405060701234567Slices of Pizza# times orderedHistogram0102030405060701234567Slices of Pizza# times ordered2143756ProcessDecisionThe process flownoyesnoyesnoyesnoyesnoyesnoyes0510152025020406080Easier to see direct rel
3、ationshipTime Cooking (minutes)Defective Pizzas0510152025020406080Time Cooking (minutes)Defective Pizzas8 9 10 11 12 1 2 3 48 9 10 11 12 1 2 3 4 8 9 10 11 12 1 2 3 4PM- AMPM- AMPM- AMThursdayWeek 1ThursdayWeek 2ThursdayWeek 35 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100Slices/hourTimeUnacceptable deviationXAcme Pizza Management wants to get in on the control chart actionAverage Diameter = 16 inchesUpper Limit = 17 inchesLower Limit = 15 inchesSmall PieX16 inches=Pies within specifications were acceptableOne abnormally small pie is “uncommon”Should be examined for quality control
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