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1、Important Active Listening Skills and Techniques Whats active listening,and why is it important for your career?Active listening is the process by which an individual secures information from another individual or group.The“active”element involves taking steps to draw out details that might not othe
2、rwise be shared.Active listeners avoid interrupting at all costs,summarize and repeat back what they have heard,and observe body language to give them an extra level of understanding.Active listening is a helpful skill for any worker to develop.It helps you truly understand what people are saying in
3、 conversations and meetings(and not just what you want to hear,or think you hear).During interviews,it can help you build rapport with your interviewer.What Is Active Listening?Like critical thinking and problem-solving,active listening is a soft skill thats held in high regard by employers.When int
4、erviewing for jobs,using active listening techniques can help show the interviewer how your interpersonal skills can draw people out.Active listening redirects your focus from what is going on inside of your head to the needs of your prospective employer or interviewer.That can help reduce your nerv
5、ousness during an interview.By placing your focus,through active listening,squarely upon the interviewer,you prove that you:Are interested in the organizations challenges and successes Are ready to help them problem-solve work issues Are a team player as opposed to being nothing more than a self-abs
6、orbed job candidate.Its important to not interrupt,or worse,try to answer the question before you know what the interviewer is asking.Examples of Active Listening Techniques There are plenty of active listening techniques that will improve the impression you can make at a job interview.Active listen
7、ing techniques include:Building trust and establishing rapport Demonstrating concern Paraphrasing to show understanding Nonverbal cues which show understanding such as nodding,eye contact,and leaning forward Brief verbal affirmations like“I see,”“I know,”“Sure,”“Thank you,”or“I understand”Asking ope
8、n-ended questions Asking specific questions to seek clarification Waiting to disclose your opinion Disclosing similar experiences to show understanding Examples of Active Listening Responses Its often easier to learn by reading examples.Here are some examples of statements and questions employed wit
9、h active listening:Building Trust and Establishing Rapport:“Tell me what I can do to help.”“I was really impressed to read on your website how you donate five percent of each sale to charity.”Demonstrating Concern:“I am eager to help you;I know you are going through some tough challenges.”“I know ho
10、w hard a corporate restructuring can be how is staff morale at this point?”Paraphrasing:“So,you are saying that the uncertainty about who will be your new supervisor is creating stress for you.”“So,you think that we need to build up our social media marketing efforts.”Brief Verbal Affirmation:“I und
11、erstand that you would like more frequent feedback about your performance.”“Thank you.I appreciate your time in speaking to me.”Asking Open-Ended Questions:“I can see that Johns criticism was very upsetting to you.Which aspect of his critique was most disturbing?”“Its clear that the current situatio
12、n is intolerable for you.What changes would you like to see?”Asking Specific Questions:“How long do you expect your hiring process to last?”“What is your average rate of staff turnover?”Waiting to Disclose Your Opinion:“Tell me more about your proposal to reorganize the department.”“Can you please p
13、rovide some history for me regarding your relationship with your former business partner?”Disclosing Similar Situations:“I was also very conflicted about returning to work after the birth of my son.”“I had the responsibility of terminating four of my personnel,due to downsizing,over the last two yea
14、rs.Even if its necessary,it never gets easier.”More Active Listening Skills Validation Emotional Intelligence Problem Sensitivity Courtesy Professionalism Nonverbal Communication Transparency Integrity Humility Proactivity Accepting Constructive Criticism Creating and Managing Expectations Confidenc
15、e Empathy Compassion Understanding Observation Attention to Detail Vocal Tone Sensitivity to Religious and Ethnic Diversity Self-Awareness Situational Awareness Interpretation Identify and Manage Emotions Understanding Hidden Needs of Others Body Language Facilitating Group Discussion Reaching Consensus Collaboration By employing these active listening techniques,you will impress your interviewer as a thoughtful,analytical,highly desirable candidate for the position.Think about possible situations that may occur during an interview and come up with strategies to allow you to listen actively.
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