最新商务英语写作道歉信和祝贺信专业知识讲座.ppt
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1、Chapter 11 Letters of Apology and Congratulation道歉信与祝贺信2/4/20231文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。ApologynSometimes events do not run as planned,and it is your fault.Looking back,your conduct is regrettable,or some circumstance has prevented you from doing your best.In such ca
2、ses,apologies are necessary for your own peace of mind and for good future relationship with an offended person.2/4/20232文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。nHowever,people who have made mistakes tend to condemn themselves too severely or describe the error too vividly,which may
3、 reinforce irritation of the other side.That reinforcement would work against the purpose of apology.The writer should apologize directly and use general terms to avoid reinforcing the unpleasantness of the mistakes.Empathy is the key to an appropriate apology.People who have the right attitude have
4、 the best chance of finding the right words.2/4/20233文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。Letter of apologynAn unsolicited(自愿的,主动的)letterofapology removes a barrier or even preserves a business relationship.nWhen you have to apologize,you must be nsincere,ndirect,andnbrief.2/4/20
5、234文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。GuidelinesnBegin with the apology and reveal the purpose of the letter.nPresent the specific circumstance for which you apologize.And discuss methods to redress the situation,if needed.nClose with a positive look to future business or perso
6、nal relationship.2/4/20235文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。UsefulExpressionsnImustapologizetoyoufornIamverysorrythat.nIamafraidwhatIhavedonehascausedmuchinconveniencetoyou.nIsincerelyhopeyouunderstandthatIoffendedyouquiteunintentionally.nIbelieveyoucanunderstandthatIhavenotin
7、tendedtohurtyou.nIoweyouanapology.2/4/20236文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。UsefulExpressionsnIamtoblameforthisunpleasantthing.nPleasepardon/excuse/forgiveme.nIsincerelyhopethatyouwillkindlyacceptmyapologies.nIhopeyouwillkindlyforgivemylapseofattention.nIamsosorrytohaveputyou
8、to/intosomuchtrouble.2/4/20237文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。SampleversionDearDavid:Pleaseexcusemefornot having answeredyourletterdated7,Decembersooner.Whenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsence,ithasbeen,therefore,lyingonmydesku
9、ntilthemomentwhenItookitup.2/4/20238文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。NowthefirstthingIhavetodoistowritetoyouthesefewlinestoexpressmydeepregret.Ienjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwhenIseeyounext.Sincerelyyours,2/4/20239文档来源于网络,文档所提供的信
10、息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。TranslationPracticen亲爱的戴维:亲爱的戴维:请原谅我收到您请原谅我收到您12月月7日的来信后迟日的来信后迟迟未复。迟未复。您的来信到来时,我正巧在香港,家您的来信到来时,我正巧在香港,家人无法及时转递。你的信一直放在我写人无法及时转递。你的信一直放在我写字台上,直到我回到才看见,拖至今天字台上,直到我回到才看见,拖至今天才回信,深表歉意。才回信,深表歉意。这次出去旅行饱览了许多美丽景色,这次出去旅行饱览了许多美丽景色,下次见到您时,将告诉您一切。下次见到您时,将告诉您一切。2/4/20231
11、0文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。CongratulationnSending letters of congratulation provides a very good way for businessmen to build goodwill,for they are always positive.How delighted you would be if you received a letter of congratulation!nThere are many situations calling
12、for congratulations,such as election,promotion or other significant achievements.Therefore,the letters of congratulation are in order(合乎时尚).2/4/202311文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。Guidelines The guidelines for such letters are very simple.nBegin with the reason for writing
13、.You should present the congratulations at the first part of the letter.nTell how you learn about the good news and make the reader feel certain that he/she deserves the praise.nEnd the letter by using an encouraging and conversational tone.2/4/202312文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系
14、本人或网站删除。nLetters of congratulation are usually nbrief nprompt.nBe sure to send the letter within a few days after the event;otherwise,all your efforts will be fruitless.2/4/202313文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。Letter A Apologizing for Bad Manners Dear Mr.Peter:In order not
15、to have any misunderstanding between us,please accept my apology for the manner in which our security officer spoke to you this morning.Our security officers had been instructed to keep certain parking spaces open for company officers,but they should have2/4/202314文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模
16、仿。文档如有不当之处,请联系本人或网站删除。remembered their obligation to be courteous and helpful.The chief of security has already disciplined the officer,asking him to attend the human relations seminars.When you call at our offices again,you can expect efficiency and courtesy,which have been our goals for the past 1
17、2 years.Sincerely,2/4/202315文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。Letter B Congratulations on Promotion Dear Mr.Stewart:Please accept my warmest congratulations on your promotion to general manager!We have just learned that you have been appointed to this position.It came as no su
18、rprise to us in view of your unusual abilities.You deserve the position after years of service in the company.Your experience in this field will surely bring in more profits for XYZ Company.We are sending you our best wishes for the future.2/4/202316文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本
19、人或网站删除。Through 3 years of working with you,many of us know clearly how much you have contributed to building the relationship between our two corporations.You also have come to know us well during the past 3 years,and we are ready to offer you the same service in the days ahead.We look forward to th
20、e continuing growth of your company under your enlightened leadership.Sincerely yours,2/4/202317文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。OpeningandcongratulationnIwasdelightedtohearthatnIwasverypleasedtolearnthatnItsapleasuretohearthatnIwouldliketoextend/sendmywarmest/sincere/heartfe
21、ltcongratulationstoyou.nMycolleaguesjoinmeinsendingyouourwarmestcongratulations.nPleaseacceptourheartfeltcongratulationsonyour2/4/202318文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。CommentsontheaccomplishmentorachievementnWebelievethatyouradvancementproperlyreflectsthequalityanddiligence
22、thathascharacterizedyourworkineveryarea.n您在工作中的各个方面都能发挥卓越才能并尽最大努力,今日您在工作中的各个方面都能发挥卓越才能并尽最大努力,今日的升迁是必然的结果。的升迁是必然的结果。nIknowthatyourenthusiasmandexperienceinyourworkaretheveryqualitiesthatareneededforthisimportantposition.n我知道,以您的工作热情和丰富经验,担当这一重要职位是恰我知道,以您的工作热情和丰富经验,担当这一重要职位是恰当的。当的。2/4/202319文档来源于网络,文档
23、所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。ClosenIwishyoueverysuccessinyourfuturecareer.nBestwishesforyourcontinuedsuccess.nWelookforwardtoanevencloserassociationinthefuture.2/4/202320文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。TranslatethefollowingcongratulatoryletterintoChinesen热烈
24、祝贺贵公司北京办事处成立。热烈祝贺贵公司北京办事处成立。贵贵公司在中国的发展令人瞩目,良好的公司在中国的发展令人瞩目,良好的前景也让人很受鼓舞。前景也让人很受鼓舞。我们万科国际我们万科国际集团所有员工祝贵公司在这一市场的集团所有员工祝贵公司在这一市场的业务蒸蒸日上,顺利成功。业务蒸蒸日上,顺利成功。2/4/202321文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。Samplepage1nPleaseacceptourwarmestcongratulationsontheopeningofyourBeijingOffice.2/
25、4/202322文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。Samplepage2nTheexpansionofyourbusinessinChinaisveryimpressiveandyourbrightprospectisalsoencouraging.2/4/202323文档来源于网络,文档所提供的信息仅供参考之用,不能作为科学依据,请勿模仿。文档如有不当之处,请联系本人或网站删除。Samplepage3nWeatWankeInternationalGroupwishyoueverysuccessinyourincr
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