2023届高三英语培优外刊阅读学案:服务行业话题.docx
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1、优点英语高三英语培优外刊阅读班级:_学号:_姓名:_外刊精选充满戾气的时代,最大受害者就是他们?如今这个时代,为什么戾气越来越重?相信大家都曾在餐厅、咖啡厅等公共场合遇到对服务员大呼小叫的人,更有甚者,还可能会对对方拳脚相向。为什么服务人员会频频成为人们情绪的发泄口?要如何做,才能避免因情绪失控而伤及身边无辜的人呢?Why People Lash Out at Service WorkersBy Kate MorganWhether were willing to admit it, most people have treated a service worker poorly, at le
2、ast to some degree. Weve said things we regret to a customer-service representative, a flight attendant, a cashier or barista, usually sparked by something not that persons fault, or not in their control.Generally, humans are pretty inflexible. When routines get altered, this can unnerve people and
3、spike agitation. That undercurrent of stress has a tendency to boil over during mundane tasks, like grabbing coffee or a meal. That means a service worker can often be the person in the line of fire: suddenly, youre snapping at a waitress whos just trying to serve you some pancakes.This is because p
4、eople who arent in service positions can feel superior to people who are, and its much easier to punch down. Even though we shouldnt look at one occupation being higher in terms of a hierarchy than another, you naturally can fall into that trap and assume that youre superior, says Reena B Patel, a p
5、sychologist and behaviour analyst.You can make sure your better angels remain in control, she says, by using a persons name, instead of just thinking of them as a stranger youll never have to speak to again. Even though youre upset, youre acknowledging and reminding yourself that theyre a human, and
6、 they have feelings.【词汇过关】请写出下面文单词在文章中的中文意思。1.barista brist n. _2.spark sprk v. _3.unnerve nnrv v. _4.agitation dten n._5.undercurrent n.drkrnt n. _6.hierarchy harrki n. _【词块学习】请从文章中找到下面中文相对应的文词块。1.怒斥,猛烈抨击;(肢体上)痛打,下狠手_2.不管某人承不承认._3.或多或少_4.客服人员,客户服务代表_5.控制不住,爆发;(液体)沸溢,煮溢_6.日常琐事_7.易遭到批评(或攻击、抛弃)_8.斥责(某
7、人)_9.(含有贬义色彩)有优越感_10.欺负弱小,仗势欺人;向下出拳_11.善良的天使_拓展练习阅读理解Based on a trial of a 35-hour workweek without a drop in pay among 2,500 workers in Iceland, the report, conducted by Autonomy, and the Association for Sustainability and Democracy, found that negative marker (标志) like burnout, stress, necessary o
8、vertime, and disconnection with friends and family all went down, but that productivity often improved in those shorter working hours. The principal theory is that “burnout” damages the ability of workers to be productive. The lack of production will occasionally necessitate overtime, especially by
9、managers, further increasing burnout and decreasing productivity. In those who cannot afford to be less productive, like nurses for example, burnout simply results in negative health outcomes.Hoping to see if they could copy the productivity gains in other countries, the Reykjavik City Council launc
10、hed this trial, mostly at public offices, but also in private firms, to measure performance and worker well-being for four years.Compared with firms or offices that werent involved in the trial, productivity was improved in those participating, but it wasnt free. Instead, a sort of mass re-imagining
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