商超零售卖场百货门店运营管理 沃尔玛 基础领导艺术培训课 Leadership Lesson09-Team Building.doc
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1、Store of Learning第九课培训店领导艺术阅读练习Dont try to do everything yourself; recruit a team.不要试回独自己完成每件事:招募一个团队。 Steve Graves, Cornerstone MinistriesLEADERSHIP LESSONS领导艺术课程Team Building团队建设The concept of employing teams in business has been popular for the past 10 years or so. The benefits of the team concep
2、t are that teams:在生意上雇用一个团队的概念在过去的10余年时间里十分流行,因团队概念的好处在于团队: Can produce more than a group of individuals can produce1 (synergy),可以生产的比一个组群中各个个体生产的总和更多 Are more creative,更富有创造性 Take on more responsibility,更负有更多责任 Are cross-trained to perform a variety of functions within the area,通过交叉培训在区域内履行多种职能 Can
3、 be self-directed,可以自我管理 Support each others successes,支持相互的成功 Ensure ongoing quality and improvement保证一致的质量和进步Wal-Mart believes in what teams can do, so you will be responsible for building your team within your area and within your Distribution Center. The following concepts will be essential elem
4、ents of your teams success.沃尔玛相信团队所能办到的,因此你将负责在你所在区域和你所在配销中心内组建团队,下面的概念将是你团队成功的重要元素。Trust信任Trust is critical to a teams effectiveness in communicating, solving problems, making decisions, maintaining self-esteem, and increasing productivity. Members of your team need to feel trust in each other and
5、in you as their leader. Without that trust, team members never fully commit themselves, take risks, or produce at higher levels than they would as individuals. You will gain their trust by keeping promises and confidences, and by demonstrating respect for their opinions and suggestions. 信任对一个团队的沟通、问
6、题解决、决定、保持自我肯定和提高生产率的有效性是非常关键的,你的团队中的成员需要相互信任并信任作为他们领导者的你。没有这些信任,团队成决不可能完全地随担自己的义务,承担风险,或者比他们做为单独个体时的生产水平更高,通过遵守随诺和保持自信,以及证明自己对他们的意见和建议的尊重,你会获得他们的信任。Recognition认同Recognition is important to develop Associates self-esteem and confidence in their ability to do their jobs.认同对于员工树立其对本职工作能力的自尊心和自信心十分重要。On
7、e of Sams 10 Guiding Principles:山姆10项指导原则之一“Appreciate everything your Associates do for the business. A paycheck will buy one kind of loyalty, but all of us like to be told how much somebody appreciates them. We like to hear it often and especially when we have done something we are really proud of
8、. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. Theyre absolutely freeand worth a fortune.”“感激你的员工为公司所做的每一件事。一张支票会买到一种忠诚,但我们都喜欢被告知某人对你如何赞赏。我们喜欢经常听到特别是当我们做了某些我们的确感觉骄傲的事情时,没有什么可以完全取代一点点精心选择,时候恰当,真心实意的赞扬之词,它们的确是免费的,可值一大笔财富。Motivation激励Motivation is essent
9、ial to help Associates reach their highest potential and improve their current performance - to be the best they can be. Challenge your Associates to improve your area - in housekeeping, productivity, and morale. Challenge them to learn new tasks and take risks. Remember that everyone is motivated b
10、y different things. Discover what motivates your Associates and inspire them in their way.激励对于帮助员工达到他们最大潜力和提高他们当前表现达到其最佳状态是十分必要的。在日常工作,生产效率和道义上挑战你的员工来改进你的区域。挑战他们来学习新的任务和承担风险。记住每个人都可以被不同的事情所激励。发现什么可以激励你的员工并用他们的方法来激发他们。One of Sams 10 Guiding Principles:山姆十项指导原则之一:“Motivate your partners. Money and own
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