商超零售卖场百货门店运营管理 沃尔玛 基础领导艺术培训课 Leadership Lesson05-Technical Knowledge .doc
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1、Store of Learning第五课培训店领导艺术阅读练习“Flatter me, and I may not believe you. Criticize me, and I may not like you. Ignore me, and I may not forgive you. Encourage me, and I will not forget you.”奉承我,我不可能相信你;批评我,我不可能喜欢你;忽视我,我不会原谅你;鼓励我,我不会忘记你。 William A WardLEADERSHIP LESSONTechnical Knowledge技术常识We all real
2、ize that maintaining the responsibilities of a Coach in a Wal-Mart Grocery Center is not what many people perceive the job to be. Our operations are complex; therefore, it is vital that you as a Coach know as much as you can about the operations in your facility. Realistically, it is probably imposs
3、ible for any one person to know every job in the warehouse, but you can be aware of the functions of each area. Maintaining a good working knowledge of warehouse operations will help you gain respect from your Associates, solve problems 1that occur in the warehouse and improve your own status as a C
4、oach, which will pave the way for your own professional growth.我们都清楚在沃尔玛零售中心的教练的任务并不是很多人想象的那样。我们的运作很复杂;因此,十分关键的是你作为一个教练,尽可能地熟练了解实际运作。实际上,可能让每个人了解这个仓库里的每一项工作员不可能的,但你能了解每个区域的项能。具有好的仓库运营工作的知识会使你获得员工的尊重,并可以解决发生在仓库运营工作的知识会使你获得员工的尊重,并可能解决发生在仓库的问题,还能提高你作为一个教练的地位,这些都将使你变得更为专业。What can you do to improve your
5、self in the technical aspects of the warehouse operations? First, identify the areas in which you are weakest. Think of the jobs that you dislike the most-these same jobs more than likely reflect your weak areas. Some people find it difficult to evaluate people; others dont understand reports, while
6、 others detest unloading trailers. The truth of the matter is, these are the areas they least understand. Once you have identified these areas, go to work on them. Find out which Coach or Supervisor knows the most or does the best job in your weak area. Talk to them, follow them around and work with
7、 them until you feel comfortable doing the job. This will take some time on your part, possibly after work, but it will certainly be worth it.在仓库营运的专业方面,你该作些什么呢?首先,找出你最薄弱的环节,想一想你最讨厌的工作,这些工作更能反应你的薄弱的方面,一些人很难评估别人;另外一些人当其他人讨厌卸车时,他们不懂报告是怎么一回事,这些问题也就是他们最不了解的地方。一旦你可以找到这些,并去做这些工作,找出教练或主管所知的或在这一方面做到最好的技巧。跟他
8、们谈谈,跟他们学,跟着他们做,直到很熟练地做好,这会花费一些时间,而且可能是工作之余,但这是值得的。Many Coaches fall into the trap of discontinuing their learning process. We have to realize that things are changing all around us and we have to be prepared to meet any new challenges. Take advantage of any educational opportunities that come your w
9、ay. Attend all seminars and workshops that you can, and “read up” on all the latest developments. Make yourself a personal goal to learn something new that involves your job everyday and then teach it to someone else.一些教练落入了放弃学习的陷井,的确,我们身边的事在不断改变,我们不得不时刻准备着迎接挑占,任何教育的机会都是有好处的,尽可能参加讨论会和实际损伤,想一想所有最迟发展的
10、方面。把你的个人目标订在学习新的东西上面,包括你每天的工作还有教给其他人。Maintaining a Low “RC” Factor 保持较低的“RC”Resistance to change or having a high “RC” factor has cost many Coaches their job. The work is changing around us and this is especially true with Wal-Mart. As a Coach, you must have the ability to know when it is time to ch
11、ange.抵触变化以及高“RC”使很多教练失去他们的工作,我们身边的工作每天都在改变,尤其是在沃尔玛,作为一个教练,你要有能力知道什么时候该改变了。Maintaining a low resistance to change is nothing more than keeping an “open mind”, learning to look at things from every angle and making the best decision for your Associates and the Company. Dont be surprised or shocked by
12、things your Associates do or what you hear, but instead, learn to deal with issues.保持低的抵触改变的想法无外乎就是保持畅通的思维,学习从任何角度看待事物以及为你的员工、国家做最好的决定,不要对你的员工做的事及你所听到的所惊奇的振惊,而是学会去处理好这些。Being Accountable负有责任心As a Coach, you have been assigned a tremendous responsibility. With responsibility comes accountability. We
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