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1、UNIT 16 FOOD SERVICE 用餐服务 Key point:the types of western food serviceto serve dishes to guests;to handle guest complaints about food.Warm up:Ways of Western Food Service include:Russian Service French Service American Service English Service Buffet Service Integral Service Key words in the text buff
2、et n.自助餐自助餐,快餐快餐 sauce n.沙司沙司 feature vt.以以为为特色特色 payroll n.工工资资,薪水册,薪水册 plate v.装装盘盘 appetizer n.开胃品开胃品 element n.元素,成分元素,成分 combination n.结结合,混合合,混合 considerate adj.体体贴贴的,体的,体谅谅的的 consumption n.消消费费 luxurious adj.奢侈的,豪奢侈的,豪华华的的 Key words and sentences in Dialogue AVocabularysteak n.肉排肉排,牛排牛排 desse
3、rt n.餐后甜点餐后甜点pudding n.布丁布丁Notes1.Your braised prawns,fried steak,and Red wine,sir.Please enjoy.您您的的油油闷闷大大虾虾,煎煎牛牛排,排,红红酒,酒,请请慢用。慢用。2.Can I have one more spoon and bowl?能否再帮我拿一个勺子和一个碗。能否再帮我拿一个勺子和一个碗。Key words and sentences in Dialogue B Vocabulary curry n.咖哩粉咖哩粉,咖哩咖哩 cube n.方方块块,立方体立方体 carelessness n
4、.粗心粗心 combination n.结结合合,组组合合 Notes 1.Sorry to have kept you waiting,sir.Here is your Curry Chicken Cubes Soup.对对不起不起让让您久等了,先生。您久等了,先生。这这是您的咖是您的咖喱鸡喱鸡丁丁汤汤。2.One moment.Is it the specialty of your restaurant?Now that it is served on the table,we might as well take it.Just put it on my account.稍等一下,稍等一
5、下,这这是你是你们们餐餐厅厅的招牌菜的招牌菜吗吗?既然已?既然已经经送来了,我送来了,我们们就要就要了吧,了吧,记记在我的在我的账单账单上。上。3.This is the fruit combination.It is on the house.这这是水果拼是水果拼盘盘,免,免费费赠赠送的。送的。Role PlaySituation A:A guest ordered fish-maw soup.But he realized he did not want it after it was served.So the waiter explained to him that the dish
6、cannot be changed once it was ordered and served.Situation B:A waiter served the guest a dish of steak which he didnt order at all,and the guest ate it before he realize that.The waiter explained this to the guest,who did not need to pay for it.Situation C:One of the dishes ordered by a guest has no
7、t been served even after he finishes all the other dishes,so the guest wants to cancel the order of that dish.FURTHER EXTENTION1.Would you like your rice now or later?米米饭饭是是现现在上在上还还是一会儿再上?是一会儿再上?2.Shall I bring some garlic and ginger?要不要我拿些姜蒜来?要不要我拿些姜蒜来?3.Waitress,can you bring me the menu?I want to order something more.服服务员务员,能不能把菜,能不能把菜单单拿拿过过来?我想再点些来?我想再点些东东西。西。4.This is complementary/on the house/free of charge.这这是免是免费赠费赠送的送的/不收不收费费的。的。INFORMATION CORNER 一、一、西餐的构成西餐的构成:1.早餐的构成早餐的构成 2.正餐的构成正餐的构成 二、关于客人的投二、关于客人的投诉诉
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