8DProblem Solving Process(英文版)(ppt 69页)2141.pptx
《8DProblem Solving Process(英文版)(ppt 69页)2141.pptx》由会员分享,可在线阅读,更多相关《8DProblem Solving Process(英文版)(ppt 69页)2141.pptx(68页珍藏版)》请在得力文库 - 分享文档赚钱的网站上搜索。
1、8-D Problem Solving ProcessObjectives1.Provides participants with hand-on experience using 2.a systematic process for resolving complex cause unknown situations2.The problem solving process is composed of 8 systematic steps with decision analysis and problem definition techniques are featured.It emp
2、hasizes on utilization of cross function teams and provides appropriate composition of those teams3.The business impact the achievement of six sigma quality and ultimately total customer satisfaction by utilizing a problem solving process to find root causes and achieve permanent solutions8-D Proble
3、m Solving Process8-D Problem Solving ProcessCourse Outline1.Apply 8 step systematic process in identifying,correction and resolving complex problem2.Choose the appropriate analytical and systematic team through the 8 steps3.Practice using the 8 steps reporting system including preparation of a conce
4、rn analysis report4.Working as a team8-D Problem Solving Process Overview Step 1:Team Formation Step 2:Describe the Issue Step 3:Containment Plan Step 4:Root Cause Analysis Step 5:Corrective Action Plan Step 6:Preventive Action Step 7:Verification Step 8:CongratulationsTABLE OF CONTENTS8-D Problem S
5、olving ProcessOverviewStructured Team Problem Solving Objective-To use efficient,data-based approach for problem solving&corrective actionStrategies Learn the systematic steps for effective team-oriented problem solving Use the approach as framework for applying statistical&qualitative methods to yo
6、ur organizations priority concern Report the results of your problem-solving efforts for documentation&future reference Continue to improve your organization by applying these methods,project by project to each concern on priority list8-D Problem Solving ProcessUse the 8 STEPPROBLEMSOLVING processon
7、ly when the cause isunknown!8-D Problem Solving Process Inhibitors1.Problem Described Incorrectly -problem description was not clear enough in scope for the team to handle2.Problem-Solving Effort Rushed -to obtain a quick solution,steps in the problem-solving process were skipped3.Poor Team Particip
8、ation -team member did not participate effectively4.No Logical Process -a disciplined system to prioritize,analyze&review problem was not available8-D Problem Solving Process Inhibitors5.Lack of Technical Skills -statistics&problem-solving methods were not know by team members6.Managements Impatienc
9、e -all levels of management demand to know exactly when a problem will be solved.7.Mis-identified Root Cause -a potential cause is cause identified as a root cause,concluding the problem investigation8.Permanent Corrective Action Not Implemented -a root cause may be identified,but no action taken to
10、 implement the permanent corrective actions8-D Problem Solving Process-Systematic,yet flexible-Superior usual methods-Efficient interdepartmental communication-Widespread familiarity-Effective management evaluation&control-More skills&creativity-Buy-in eases implementation-Good data is indisputable-
11、Eliminates personal biases-Tied Demming philosophy-Powerful&commonly available statistical tools-STEPS provides framework for application of methods-Standard format for reporting all action-Later reference provides insight to problem solutionProvide a structureCommon approachTeam workFact basedQuali
12、ty methodDocumentation8-D Problem Solving Process-Applying Steps Predicated on team approach Use for a cause unknown situation where you are concern Must be driven top-down to provide adequate resources Management by fact and data Require action planning and documentation for each step Focus on effe
13、ctively using the process not on writing the report No preconceptions!Step 1-Initiate Project Team ObjectiveTo establish a team of group of people with product&processknowledge,skill in the appropriate technical disciplines andallocated time and authority to take needed action to solve the problemSu
14、pporting Concepts and Methods Employee involvement/participative,management Team Leadership skill for group dynamic Meeting facilitation skills8-D Problem Solving Process-STEP 1 Team FormationStep 1-Action&Issue Management must determine if the initial statement of concern is worth further problem s
15、olving investigation Management will designate their staff to sponsor the team as a“champion”Team member shall be designated,representing all departments that may be concerned with the problem Management shall identify the expected time commitment from team member and make arrangement for peoples ti
16、me availability Team member must reach consensus on a mission statement&goals,and document it in writing8-D Problem Solving Process-STEP 1 Team FormationStep 1-Team Composition MembersGood team member are persons who are:willing to contribute capable of diagnosing problem trainable in the use of imp
17、rovement methods team players,rather than go-it-alone Team Size5-9 member is optimum8-D Problem Solving Process-STEP 1 Team FormationStep 1-Use Team ApproachDetermine the problemneeds an 8DAre all the needed areas of knowledge&experience represented?Team size correct?(5/9 member)Establish time&autho
18、rity to work on problemAYESNONOSelect individuals for the teamEstablish a team Leader8-D Problem Solving Process-STEP 1 Team Formation-action plan established-agenda written for next meeting-Minutes of previous meeting availableAEstablish team advisorsAre all areas of technical expertise represented
19、?Team establish workingrelationshipsIs team members clear on going&rolesYESNONOStep 1-Use Team Approach8-D Problem Solving Process-STEP 1 Team FormationPower of the Team Approach Commitment from many disciplines(expertise)breaks down inherent barriers diversity of knowledge&expertise high morale wid
20、e range of ideas&observations open,honest communication positive confrontation-“no right answer”everyone has something to contributeStep 1-Use Team Approach8-D Problem Solving Process-STEP 1 Team Formation8-D Problem Solving Process-STEP 1 Team FormationStep 1-Use Team ApproachWhy Teams May Fail No
21、leader empowered to implement ideas personality conflicts,domination,by one member,negative attitudes excessive management expectations,not enough time insufficient problem solving skills by members undefined progress-no sense of urgency,no goals lack of data/facts,not shared by all8-D Problem Solvi
22、ng Process-STEP 1 Requirements for SuccessDirectionteam discussion to clarify&ensure understanding&commitment by allTimeadequate time required from all participants to perform the taskTrainingprovide people skills needed to approach the situationResourcetechnical expertise may be neededSpacework are
23、a for data collection or interactionLeadershipFacilitator;coordinate the resources;meetings&reporting the programStep 1-Use Team Approach8-D Problem Solving Process-Hints for Problem SolvingPriorities Participation Focused Activity Causal Analysis Leadership8-D Problem Solving Process-Teamwork for P
24、roblem SolvingSkills-more talents-more experience-more knowledge-more technical competence-cross departmental lines-increased productivity-increased dignity morale-consensus decision-making-”buy in”to change-job enrichment-better solution-solutions more likely to be accepted-response to complete sta
25、ted missionCommunicationParticipationEffectivenessAdvantagesof Teams8-D Problem Solving ProcessStep 1-Teamwork RolesLEADER-Empowered to hold meeting&test theories-spokesperson for the team-has the day-to-day authority&responsible for overall coordinationPARTICIPANTS-diverse backgrounds/responsibilit
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 8DProblem Solving Process英文版ppt 69页2141 DProblem Process 英文 ppt 69 2141
链接地址:https://www.deliwenku.com/p-87247368.html
限制150内