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1、2022-5-30边浩毅黄国潮 冯谣 主 编副 主 编2022-5-30四冲程发动机基础知识介绍发动机构造认识燃油直喷系统发动机冷却系统和润滑系统认识发动机点火系统和起动系统认识任务一任务二任务三任务四任务五任务六任务七任务八底盘构造认识汽车检测设备认识KT600汽车诊断系统任务九汽车市场调查分析进出口交易的一般流程来人来电购车接待汽车产品配置介绍汽车保险办理汽车销售礼仪任务十任务十一任务十二任务十三任务十四任务十五任务十六汽车产品售后服务出国手续办理Brief IntroductionWord ListText learning-exampleProper Names1234Translat
2、ion of difficult sentence5Practical Reading6 Brief Introductionconstantly knstntli adv. 不断地,时常地;时刻;常来;历来professionalprfenl adj. 专业(性)的;职业的convey knve vt. 传达;运送,scheduled edjuld adj. 预定的;预先安排的effectively fektvli adv. 有效地;实际上,事实上derogatorydrgt:ri: adj. 贬低的;贬义的joint dnt adj.共同的,联合的;共享的;两院的;连带的,共同的luxur
3、y lkr n. 奢侈,豪华;奢侈品,美食美衣;乐趣,享受satisfy stsfa vt.& vi.使满意,满足respectablerspektbl adj. 可敬的;品行端正的;相当大的;体面的separate seprt vt.& vi. 分开;(使)分离;区分;隔开 Word List2022-5-30 Word Listapplication plken n. 适用,应用;申请,请求,申请表格forgive fv vt.& vi. 原谅; 饶恕; 对不起;请原谅disrupt dsrpt vt. 使混乱;使分裂,使瓦解;破坏;使中断subordinate sb:dnt adj. 级
4、别或职位较低的;下级的;次要的;附属的trademark tredma:k n. (注册)商标;(人的行为或衣着的)特征,标记validity vldti n. 有效,合法性;效力;正确;正当;正确性commendablekmendbl adj. 值得称赞的;很好的;可推荐的transnationaltrnznnl adj. 影响数国的;跨国的rank rk n.阶层; 军衔; vt.& vi.排列,使成横排; 把分类barometer brmt(r) n. 气压计;晴雨表;显示变化的事物2022-5-30 Word Listengage nged vt. 从事;使从事(某种事业等)legen
5、dary ledndr adj. 传说的;传奇的;极其著名的 Text learning-exampleSales Etiquette is of great importance in the process of auto sales, both the dealers and the buyer, therefore, have to get a better understand of the rules of etiquette, and spare no effort to follow them. Besides, the brands and logos of a certai
6、n product are common knowledge that should be acquired.People who sell cars are constantly in the public eye and should therefore always practice proper etiquette and display good manners to satisfy guests. In addition to high customer interaction, a person who sells cars spends more time at his or
7、her job than at home. Because of this, there is also etiquette to follow with co-workers, management and other departments of the dealership. Lead InLead In2022-5-30Text learning-example When you greet a customer, you should take note of how she titles herself. If your customer gives you a last name
8、, you should refer to that person as Mr., Mrs. or Ms. This is common with older folks, many of whom prefer to be on a first-name basis with only friends. The customer views his or her visit to your dealership as a professional transaction. Someone who introduces herself as Dr. should be shown respec
9、t for her degree and profession. Do not use the term guys, as in you guys, as some people are offended by this. Folks, gentlemen or ladies are respectable ways of addressing several people at once.Addressing the PublicAddressing the Public2022-5-30During down times at the dealership, you may spend d
10、ays without speaking to a customer. Because you spend so much time with co-workers, you most likely have established good friendships and have found things to do to pass the time. But do not forget why you come to work every day. Never ignore a customer. If you see a customer come on the lot, help h
11、im. Do not continue to play around with your co-workers, as your possible customer will take note of this. Be careful in the showroom not to have personal conversations in front of guests and keep your socializing with co-workers away from customers view and hearing. Text learning-exampleAcknowledge
12、mentAcknowledgement2022-5-30 All salespeople feel stressed at some time or another. Do not convey your attitude and emotions to guests or the people with whom you work. Customers come to your business to spend money and should be treated kindly. If you are unable to separate your emotions from your
13、job responsibility, let someone else help the customer.Text learning-exampleEmotionsEmotions2022-5-30The sales and service departments have a hard time seeing each others points of view. Salespeople often feel that service wouldnt exist without car sales, whereas service workers feel that salespeopl
14、e think that all scheduled work should be halted until a delivery, or final sale in where the customer picks up their car. Always schedule your customers for service by transferring their requests to the service department rather than telling your customer to come in whenever hed like. When you have
15、 your automobile inspected or washed or need a problem addressed, ask for help. Do not demand it. Bring any problems to your manager. Try to respect the service department-everyone in it has a job to do.Text learning-exampleThe Service DepartmentThe Service Department2022-5-30Do your paperwork and d
16、ont take shortcuts; it only makes the managers job more difficult. Fill out all required information on buyer orders, credit applications, trade-in worksheets and any other necessary paperwork the dealer requires. Someone will end up having to do the work, and it is appreciated when the salesperson
17、takes the time to do her job effectively.Text learning-exampleManagement Management 2022-5-30 Be respectful of other salespeople. If you came in late, do not help the first customer of the day. If you have already helped several customers for the day, give someone else have a shot. If a customer men
18、tions that he spoke with another sales consultant, do the right thing and turn the customer over to that person or split the deal if that person is off for the day. Treat other salespeople how you want to be treated.Text learning-exampleTaking CustomersTaking Customers2022-5-30Even though you spend
19、a lot of time with your co-workers, they are not your family and do not have to forgive your words as if they were. Do not use racial, sexist or derogatory terms. Even if an issue hasnt been brought to your attention, you may have offended someone. Be respectful of everyones background and situation
20、. Do not spread gossip or rumors to disrupt the dealership for whom you work.Text learning-exampleWord Use and GossipWord Use and GossipTranslation of difficult sentence1Do not continue to play around with your co-workers, as your possible customer will take note of this.翻译:不要与同事过度玩乐,你的潜在客户会看到这一幕。注意
21、:as引导的是原因状语从句,解释不要玩乐的原因是客户会注意到你的行为。2Even though you spend a lot of time with your co-workers, they are not your family and do not have to forgive your words as if they were.翻译:尽管你会有很多时间与同事相处,但他们并非你的家人,并不能像表面所表现的那样原谅你说错的话。注意:even though 引导让步状语从句,表示尽管有很长的时间与同事相处。后面的as if 表示好像,表面上好像可以不计较,其实同事并不能像家人那样可以
22、原谅你说错的话。2022-5-30Translation of difficult sentence3In the minds of customers, therefore, the validity and reliability of the Fiat is of high trust by the family users.翻译:因此在客户的心目中,菲亚特轿车具有较高的合法性与可靠性,深受家庭用户的信赖。注意:therefore此时做插入语,连接的是上一句中的内容,也可放到句首therefore, in the minds of customers4. BMW, short for t
23、he Bavarian Machinery Factory Co Ltd (BayerischeMotorenWerke in German), is a world famous automobilemobile and motorcycle manufacturer in Germany, with its headquartered in Munich.翻译:BMW,全称为巴伐利亚机械制造厂股份公司(德文:Bayerische Motoren Werke AG),是德国一家世界知名的高档汽车和摩托车制造商,总部位于慕尼黑。注意:short for the Bavarian Machine
24、ry Factory Co Ltd (BayerischeMotorenWerke in German) 是个长短语的插入,完整形式为which is short for the Bavarian Machinery Factory Co Ltd (BayerischeMotorenWerke in German).2022-5-30Translation of difficult sentence5. Mercedes Benz梅赛德斯-奔驰(Mercedes-Benz)是世界著名的德国汽车品牌。11886年1月,卡尔奔驰发明了世界上第一辆三轮汽车,并获得专利(专利号:DRP 37435),
25、2与此同时,奔驰的另一位创始人戈特利布戴姆勒也发明了世界上第一辆四轮汽车。从此,世界发生了改变。1926年6月,戴姆勒公司与奔驰公司合并成立了戴姆勒-奔驰汽车公司,以梅赛德斯-奔驰命名的汽车正式出现,并从此以高质量、高性能的汽车产品闻名于世。除了高档豪华轿车外,奔驰公司还是世界上最著名的大客车和重型载重汽车的生产厂家。目前,梅赛德斯-奔驰为戴姆勒集团(Daimler AG)3旗下公司。与宝马,奥迪并称“三驾马车”。2022-5-30Practical ReadingSchafer-BumblebeeGood looks - they run in the familyThe design ch
26、anges give the Camaro a more contemporary look. The front fascia has a wider lower grille and a narrower upper grille, while the functional hoodvent helps reduce heat and aerodynamic lift. At the rear, a sculptural deck lid, horizontal lamps and diffuser complete the faceliftConvertible the skys bee
27、n waiting for youIt takes less than 20 seconds for the roof to automatically retract and stow neatly away. 20 seconds to transform the Camaro into an exhilarating sensory experience. Top up or top down, the Camaro Convertible looks beautiful in either guise. Our designers purposely developed a stow-away top to mimic the muscular shape of the standard Coup roofline. Camaros handling is out of this world. The independent rear suspension and variable-ratio power steering lead to a thrilling ride. 2022-5-30 THANK YOU
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